Job Description

About Us

Armstrong Watson are a trusted and leading independent Accountancy and Business Advisory firm based in the North of England and Scotland. Our services and advice are all centred around our Quest to support our clients to achieve prosperity, a secure future and peace of mind, which cannot be achieved without the expertise of our dedicated and valued colleagues.



With approximately 800 colleagues situated across 19 offices, our people and our culture are at the heart of what we do. We recognise the unique impact we have on not only our clients, but also our colleagues, and the communities in which we operate. Our success is dependent on every colleague embracing all four of our core values: Honesty, Humanity, Trust and Passion.

The Role

We are now recruiting for a Bistro Service Assistant to join our Head Office in Carlisle.

The hours of work for this position are 08:30 to 17:00, Monday to Friday, with a one hour unpaid lunchbreak per day inclusive. This equates to 37.5 hours per week (+ occasional overtime required).

The main elements of this role will include:

Taking food and drink orders from colleagues and the general public Serving meals, snacks and drinks as required whilst delivering outstanding customer service Handling transactions from and using the AW Bistro App Having good knowledge of the menu items, making recommendations where necessary, and answering customer queries confidently Ensuring the Bistro is clean and tidy at all times Restocking items within the Bistro as necessary throughout the day Adhering to relevant food hygiene and health and safety regulations at all times Performing additional duties as requested by the Head of Operations as and when required

Please note that we will not be accepting candidates from agency suppliers in connection with this vacancy.

The Candidate

In order to fulfil the responsibilities of the position, we would like candidates to be / have:

Exemplary communiction skills, both written and verbal Experience of delivering first-class customer service to the general public Previous experience of working in the hospitality sector A good understanding of food hygiene and health and safety regulations Basic IT skills, and be confident when using technology (such as appliances, ordering apps, and tills) Excellent organisation and prioritisation skills A friendly manner when liaising with any colleague / visitor / client and ensuring they are made to feel comfortable when visiting Armstrong Watson premises

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection Competitive Annual Leave entitlement up to 26 days, plus Bank Holidays Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year Smart Working Policy, giving you the ability to balance home and remote working Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment) Employee Assistance Programme (24/7 confidential support for wellbeing and health) Paid flu jabs and eye tests Introductory Commission Scheme (financial reward if you refer a new client) Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to 2,500 for each referral Ongoing access to online training courses and materials Paid professional membership fees Charity of the Month Colleague of the Month Subsidised social events throughout the year


In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.



When you're with us... we're with you.