Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
North Downs Specialists Referrals based in Bletchingley, Surrey are recruting for a Bookings Administrator to join their friendly and supportive Client Care team. The role of Bookings Administrator will arrange appointments for clients in liaison with referring veterinary practices and NDSR clinicians and answer queries from clients and referring vet. Tasks will include;

Booking consultations Dealing with appointment request forms from referring vets Ensuring all information is correctly registered on the system Contacting owners to book the consultations Sending clients and referring vets confirmation emails and information packs Checking histories are in place prior to appointments (including all test results) Ensuring referring vet is updated regarding appointments for their clients Dealing with all enquiries via phone-calls/e-mails from owners and veterinary surgeons in a timely manner Filtering advice requests for the clinicians Manage the enquiries email inbox, ensure all information, results etc is registered and passed on to the relevant clinician in a timely manner.

Person specification

We are looking for an enthusiastic individual, who has a love for all animals and customer service!

Skills and attributes

Must be a driver due to rural location IT Literate Excellent telephone manner and communication skills Strong administration skills Good attention to detail A strong team player Confident and friendly personality.

Hours

This is a permanent, full-time position working 40 hours per week, Monday-Friday (no bank holidays or weekends).

Shifts are 8am-5pm week 1 and 9:30am-6:30pm week 2 with an hour unpaid lunch (40 hours p/w). Monday to Friday no weekend work

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme.

About us

We are an internationally acknowledged referral centre of excellence for specialist veterinary care. Our RCVS accredited practice offers access to one of the largest groups of veterinary specialists within the UK and Europe. We are continuously aiming to provide the highest standards of medical and surgical care for our patients within a caring and compassionate environment.


Our team consists of over 60 Registered Veterinary Nurses (RVN) and 31 recognised specialists in surgery, internal medicine, ophthalmology, oncology, neurology, cardiology, dentistry, diagnostic imaging and anaesthesia.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk