Job Description

(approx. one in four)

From 24,570 pro-rata per annum, depending on experience

The brief

Are you naturally organised, a team player, a problem solver and an excellent communicator? Do you have customer service and administrative experience, in a similar role, in a busy office? If so, Cornish Holiday Cottages want to hear from you.

We are looking for a self-motivated, friendly, positive person, to generate and convert holiday enquiries into bookings and provide guests and clients with an exceptional holiday home experience. As part of a small team your role will be diverse and no two days the same.

Who are we?

Cornish Holiday Cottages is a small, holiday letting agency, managing around 85 holiday homes in the Falmouth and Helford River area. Our small team of six operate out of our office/shop front in the centre of Mawnan Smith village, the heart of the area we cover.

Our little team are a close knit bunch, who look out for each other and enjoy our time together, so much so that we installed a lovely kitchen and meeting space, where we often enjoy nutritious, plant based team lunches together, and there's options to work out/do yoga together if that takes your fancy too.

With the right place to stay, holidays are made. It's something Ruth Austen knew when she set up this business in 1978 and something we swear by today. We pour over each property in our portfolio, making sure it ticks all the boxes so we can find the right fit for each guests' holiday habits.

Small, independent and proudly B Corp certified, we're human (and dog centred) and we care deeply about our community, the natural landscape and our big blue seas. If you want to be part of something small with a big heart then we would love to hear from you.

What are we looking for?

We are looking for someone who has excellent customer care at their centre. You will go that extra mile to ensure the customer experience exceeds expectations. You are professional, an excellent communicator, highly organised, efficient, with a good eye for detail and managing priorities comes naturally to you.

Main responsibilities:

Responding to holiday enquiries (email/phone/web chat/face to face).

Supporting our owners and responding to their enquiries.

Generate brand loyalty through empathetic and informative interactions with customers.

Booking and payment administration using the Anytime booking system.

Liaising with housekeepers and trades people to maintain standards throughout our holiday home portfolio.

Maintaining accurate representation of the holiday properties on the CHC website.

Skills/Experience Required

Excellent written and verbal communication skills.

Naturally organised and able to prioritise projects.

Motivated team player.

Proficient in all Microsoft applications, in particular Word, Outlook and Excel.

Customer relationship experience.

Desirable Requirements

Previous experience of working in a holiday home agency
Cornish Holiday Cottages is committed to encouraging equality, diversity and inclusion in all aspects of its business and eliminating unlawful discrimination. We believe in creating a working environment that respects and values the diverse backgrounds, experiences and perspectives of our employees, owners, guests and all stakeholders.

As part of our Equality Policy we will conduct blind reviews.

CV and covering letter, by email please, to Elizabeth Abnett

Closing date for applications, Friday 27th June 2025

www.cornishholidaycottages.com

Job Types: Full-time, Part-time

Pay: From 24,570.00 per year

Expected hours: 30 - 37.5 per week

Additional pay:

Performance bonus
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 27/06/2025