Job Description

An exciting opportunity has arisen to join a very busy Imaging Bookings Team within the Imaging Appointment Centre with a part time position available.



An effective communicator, you will be expected to provide an efficient and effective administrative service, ensuring compliance with department procedures and safe recruitment processes.



The role will entail taking calls from patients to assist in booking outpatient appointments and dealing with any patient enquires that result from the calls. There will also be a number of other appointment related tasks that will need to be completed during the course of the working day; therefore, the work will be varied and interesting.



The successful candidate will embrace the challenge of working in a highly demanding environment where excellent customer service skills and attention to detail are paramount.



Booking and rearranging outpatient imaging appointments.



Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.



To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processe



Preference will be given to internal Trust staff, as well as ' Priority ' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.



We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.



Entering patients details on both CRIS and iPM systems.

2. Sorting referral cards and letters from GP's, consultants and other medical staff.

3. Booking and rearranging outpatient appointments.

4. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and

patients.

5. To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly

processed.

6. Optimise opportunities for sessions to go ahead by arranging alternative cover, when problems arise.

7. Liaise with all levels of medical staff to ensure the effective and efficient running of lists.

8. Advise patients and medical staff on special procedures and preparations required to ensure a

successful examination.

9. Dispatching appointment letters ensuring all relevant information and leaflets are included.

10. Tracing notes on the iPM system.



For further details please see attached JD&PS.