Job Description

The Bookings & Reservations Assistant supports the sales, operations and finance functions within the business and is responsible for processing resort bookings and reservations enquiries.


This vital role assists the sales, operations and finance teams with maximising revenues across golf, dining, hotel, membership and events, and is often the first point of contact in the visitor journey. Ultimately responsible for ensuring customer information is accurate, this role requires meticulous attention to detail and excellent communications with every department to ensure smooth service delivery and customer satisfaction.

Contract:

Full-time (Working days between March 1 and October 31 are Tuesday to Saturday)

Reports to:

Booking & Reservations Manager


Key Duties & Responsibilities:

Day-to-day handling of telephone, e-mail and digital enquiries Daily monitoring of booking activities and online platforms Process payments and ensure records are up-to-date and accurate Preparing quotes and tailored packages, and upselling services and facilities Data input and management, database management, file management and record keeping In-depth understanding of all rates, offers, package and services All administrative duties required to support the sales, operations and finance departments Precise records and communications with department managers and personnel Any other duties requirement by management to ensure the delivery of exceptional visitor experiences

Qualifying Criteria:

Previous experience in a similar role within the hospitality, hotel or leisure industry Experience of bookings systems, databases, CRM software and data management Excellent oral and written communication skills Meticulous attention to detail and professional telephone manner Exceptional administrative and organisational skills Ability to work independently and multitask in a busy, fast-paced, environment Positive and flexible approach to work including weekend and evening shifts

Salary & Benefits:


Competitive salary and benefits package.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.



INDHOTEL