Job Description

Salary 28,000 per annum

Inception Group is a fun, creative, and dynamic hospitality company founded in 2009. We operate a collection of unique bars, restaurants, and club concepts across South West and Central London.

We are seeking a full-time Reservations Assistant to join our team. This is a permanent role, starting immediately, based in our office with some hybrid working.

About You

Experience in hospitality, reservations, or sales is preferred, but not essential A bright, articulate, and enthusiastic personality is key Excellent phone manner is a must Knowledge of SevenRooms is an advantage
Key Responsibilities

Handle all booking enquiries via telephone and email Generate additional bookings across venues, guest lists, and private events Ensure all bookings are directed to the correct Inception Group venues Accurately record customer data and use reservations software effectively Provide clients with accurate, up-to-date information on pricing, menus, and events Promote special offers, party packages, and events, upselling where appropriate Maintain knowledge and use of Inception Group's brand language and style Handle customer complaints Handle 3rd party wesbite bookings Coordinate administrative tasks such as refund processing and invoice
Benefits

Discount across all venues Summer and Christmas parties Medical and Dental/Optical Coverage for all salaried employees over 1 year service Career advancement opportunities Referral Bonus Additional holiday based on length of service
What We're Looking For

We want someone with great energy, a professional approach, and a genuine passion for hospitality and customer service. If you thrive in a fast-paced environment and love helping people plan memorable experiences, this role is for you.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company events Company pension Employee discount Work from home
Work Location: Hybrid remote in London WC2H 9AX