Job Description

About the role

This is a unique and varied role in a diverse organisation offering you the opportunity to lead, manage and develop the Box Office team and systems whilst striving to provide a high level of customer service for the Island's flagship venues for arts, entertainment and creativity.


Working in a fast-paced environment with changing priorities, you will deal with all aspects of ticketing and box office functions and manage relationships with key stakeholders. Key duties and responsibilities will include:


Acting as the super user of the ticketing/ customer relationship management system Leading the Box Office Team to provide a high level of customer service whilst adhering to agreed procedures, policies and internal controls Creating, collecting, preparing, monitoring and analysing ticketing data to assist with and enable informed decisions around current and future show programming Overseeing the reconciliation of all box office income, ensuring cash handling and reconciliation processes are adhered to Acting as Duty Manager for the complex on a rostered basis, including occasional evening and weekend cover depending on the event schedule Working closely with the Marketing Manager to ensure maximisation of ticket sales, audience reach and attendance potential

The role offers you the chance to work autonomously and be a pro-active problem solver, identifying solutions and resolving and preventing issues to ensure little or no impact on VillaGaiety's ticketing service.


You will be part of our small, friendly and supportive team. The role would ideally suit a confident, self-motivated, enthusiastic leader, who enjoys being busy and has the ability to effectively communicate and work with a diverse range of stakeholders.

Interested candidates are encouraged to contact

Sean Kenny on 01624 694577, or at

Sean.Kenny@gov.im

,

to discuss the duties and scope of this role.

A workplace that invests in you

A competitive salary that increases each 12 months until you reach the salary maximum.

Annual leave starting from 21 days, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.


Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.

Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

Ability to apply for an unpaid career break after 3 years' service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Free car parking on site

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees' wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.


We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.


The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.


Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.


We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you. A relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at Sean.Kenny@gov.im.


To get the best out of your application, read our article on the important essentials you need to know before applying.


Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at helpmeapply@gov.im.