Job Description

About us

William Purves is known throughout our local communities for the highest standards of compassionate care. We have been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly distinct service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.

Job description

As a branch administrator you are the first point of contact for families and will provide a caring and professional service for the bereaved.

You will assist the Branch Manager to run the office, ensuring efficient and effective day-to-day administration of the branch.

Ensure public spaces are presented in the premises to a high standard within set house guidelines.

Assist with arrangements for bereaved clients.

Liaising with the client in support of the Funeral Director.

Assist Funeral Directors to ensure that all documentation and administration is processed efficiently.

Conduct client viewings and support families.

Providing an internal and client facing quality of response.

Liaise with all network offices to ensure good communication.

Provide Receptionist /Administrator cover for other local branches when required.

The role will involve periods of lone working.

Personal values and attributes

Most importantly all our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times. They must also have:

A kind, caring and compassionate nature.

Be an effective communicator and the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.

Previous experience in a customer facing role.

Excellent attention to detail.

Organisational skills and the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks.

Awareness of client confidentiality, information security and data protection.

Salary and Benefits Offered

Starting Full-time Salary of 23,300 pa

Mon-Fri Full time 09.00-17.00

8% employer pension contribution

Financial Counselling

Group life assurance

33 days annual leave

Cycle to work scheme

Professional and personal development training opportunities

Uniform Allowance

Additional Information

If your application is successful, we will perform background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks.

Job Type: Full-time

Pay: 23,300.00-23,500.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Financial planning services Free flu jabs Health & wellbeing programme Life insurance On-site parking Sick pay
Licence/Certification:

Driving Licence (preferred)
Work Location: In person