Job Description

Are you an organised, detail-oriented individual with excellent administrative skills and a passion for delivering exceptional customer service? We are recruiting for a

Branch Administrator

based at Bettys Cafe Tearooms in York to support with finance and general administration for the effective and efficient running of the branch.


This is a Part Time role working 22 hours over 4 days including working at the weekend. This would be Tuesday/Wednesday/Thursday and Sunday. You will work alongside another Branch Administrator to provide the branch with 7 day cover. If you would like to discuss working patterns, please provide more details in your application.


Key responsibilities include:


Finance administration and reconciliation including cash handling, banking and floats Processing invoices and credit notes Being a key central point of contact in the branch and providing excellent customer service in response to queries and messages from and to external and internal customers, handled over the phone, email or post. General administration including reporting, ordering and management of equipment, updating logs and reports, management of personnel and other files, keeping systems up to date and other ad hoc duties as required.

About you:

The position will suit someone who is proficient in administrative tasks and experience in dealing with invoices or cash handling/banking is preferable but not essential. You will possess strong organisational skills with the ability to work at pace and solve problems effectively. You will be a good communicator and have good interpersonal skills with a 'can do' and customer-focused approach. You will work with strong attention to detail and possess numeracy skills and be computer literate, for high levels of accuracy and confidentiality, following company policies and procedures.
You will have the ability to work independently and manage multiple tasks effectively.

What we offer you

As a minimum, all our employees receive free meals and drinks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.


We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.


Click here to learn more about life at Bettys & Taylors Group.