Job Description

Branch Manager | S2 | Everyday Banking | Dunstable

Country: United Kingdom

WHAT YOU WILL BE DOING

Join our community.

Can you demonstrate the potential to take on a leadership role in one of our Branches? If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be and to lead from the front, then we want to hear from you as part of our talent succession.

Even if you don\xe2\x80\x99t tick every box, we can help support you if you have the right attitude, experience and transferable skills. If this is a step you\xe2\x80\x99ve been building towards, this is your opportunity.

We\xe2\x80\x99re currently inviting applications for a Branch Manager opportunity in Dunstable Branch.

The difference you\'ll make:

As part of the Customer Interactions management team, the role of Branch Manager is to inspire and lead their in-branch and remote colleagues to deliver a second-to-none customer experience.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives.
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type.
• Providing a tailored service offering for customers focussed on their individual financial needs.
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption.

What you\'ll bring:

• The ability and drive to lead and motivate others to achieve the best outcomes for our customers.
• The ability to adapt your communication style to the situation, whether you\xe2\x80\x99re coaching a colleague or dealing with a complex customer interaction.
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• Good understanding and approach to mitigating risk in day-to-day customer interactions
• Experience of leading a team or supporting a colleague(s) to a successful outcome
• Experience of working within a customer facing environment would be advantageous but is not essential \xe2\x80\x93 we are more interested in your leadership potential, customer-service skills and desire to learn

What else you need to know:

This role will be based in Dunstable Branch.

Please also note that, if successful in your application, we may from time to time need you to work from other branches within the same region, to cover for holidays, sickness etc.

If you\xe2\x80\x99re successful in your application, you\xe2\x80\x99ll be given full support to up-skill you in the duties that a Branch Manager undertakes (for example observing a colleague open an account for a customer, how to plan effectively etc).

Everyday Inclusion.

At Santander we\xe2\x80\x99re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we\xe2\x80\x99ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For secondment roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration.

• \xc2\xa3500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don\xe2\x80\x99t contribute yourself. We\xe2\x80\x99ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days\xe2\x80\x99 holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander\xe2\x80\x99s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:-

If this sounds like a role you\xe2\x80\x99re interested in, then please apply.

If there\xe2\x80\x99s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\xe2\x80\x99s a copy of our application form in another format or additional assistance, we\xe2\x80\x99re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Santander