Job Description

The Harrods Arcade Department are looking for a Brand Manager to join our vibrant and experienced team. You will be the face of an iconic brand, be driven by passion for our customers and be able to deliver the best service. You will do this by putting customers at the heart of everything you do, building long-lasting client relationships and demonstrating exceptional product and Harrods knowledge.

About the Role

You will be accountable for delivering on trade targets and educating our valued customers about the brand that you will represent. You will be an ambassador across the store for the Harrods Standard, the Beauty of Selling and be a go-to person for updated product knowledge and new brand/product launches. You will oversee the processing of large and complex transactions, address any customer queries or concerns effectively. You will ensure stock integrity and oversee management of stock in the back of house.


In return, you'll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days' holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.

About You

You will have a proven experience of providing exceptional customer service in a premium or luxury environment, and have the ability to build strong relationships with your clients. You will work in an environment that is highly detail focused and require you to deliver exceptional performance.


You will also:-

Have a genuine interest and passion for luxury gifting and Harrods. Have a strong ability to drive a brands' performance. Have a self-motivated and a naturally curious disposition, and you will be keen to develop your product and industry knowledge. Have strong communication skills, and great attention to detail Have passion for working towards sales targets, striving to achieve our group mission while continually learning and developing to achieve more. Have experience within similar environment or role. Be able to think outside of the box, to surprise and delight customers with exceptional customer service and interpersonal skills.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.


At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.


If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.