We are seeking a highly skilled and detail-oriented Controller to oversee our breakdown operations . The ideal candidate will possess a strong background in this type of job and experience is essential
Duties
Oversee all breakdown operations, including taking details of breakdowns, dealing with police, and reporting an issues.
Manage customers vehicles processes to ensure timely and accurate cover is given.
Dealing face to face and over the phone with public
Handling different system such as APEX, R2C, TIP portals etc
Being able to handle being under pressure with timed demands and problem solving as every breakdown is different
Qualifications
Proven experience as a Controller.
Strong knowledge of recovery sector principles and practices.
Excellent understanding of customer services and best practices.
Strong analytical skills with attention to detail.
Ability to communicate complex information to and from drivers and contractors
Strong organisational skills with the ability to manage multiple priorities effectively.
Job Type: Full-time
Pay: 25,337.75-32,000.00 per year
Benefits:
Bereavement leave
Company pension
Free parking
Work Location: In person
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