Job Description

About Us:

At Plan Burrito, we don't just make burritos -- we craft experiences. From the moment our customers walk through the door, we're on a mission to deliver world class service and unbeatable Tex-Mex flavours. We're all about fun, fresh food with a side of amazing customer service. As a Plan Burrito master, you'll not only oversee the day-to-day operations of the store but also lead your team to make every shift memorable for our loyal fans.

Role Overview:

As a Burrito Master at Plan Burrito, you'll be the heartbeat of your store. This is a hands-on role where you'll help your team from the front lines, serving customers, preparing our award-winning burritos, and delivering an exceptional dining experience every time. You'll be a mentor, a problem-solver, and an ambassador for everything that makes Plan Burrito stand out from our competitors.

You'll be responsible for overseeing everything from the front-line to managing back-end operations like inventory, scheduling, and maintaining our high standards. You're not just in charge -- you're leading by example, ensuring that every customer walks out with a smile and every team member feels empowered to make the customer service experience second-to-none.

Key Responsibilities:

Lead by Example: You'll be out on the floor, showing your team how it's done. Whether it's serving customers, preparing burritos, or handling cash, you'll always lead from the front.

Customer Service Excellence: Your focus will always be on ensuring customers have a world-class experience. When things don't go as expected, you're the one to think on your feet and find a solution.

Team Leadership: Manage and inspire your team, creating a positive and productive atmosphere where everyone feels valued and motivated to give their best.

Inventory Management: You'll handle stock, ordering, and ensuring that we always have what we need to serve our customers while managing costs.

Store Standards: You'll ensure that the store is always in tip-top shape, from the front of house to the kitchen. That includes setting up, cleaning, and maintaining impeccable standards throughout the day.

Training & Development: We'll provide you with the training you need for food hygiene and other key skills, but we'll also rely on you to develop your team and create a learning environment where everyone can grow.

What We're Looking For:

A passion for great food and outstanding customer service.

Strong organisational skills and the ability to manage multiple priorities at once.

A problem-solver who can think quickly on their feet and adapt when things get tough, while maintaining composure.

Someone who thrives in a hands-on role, with a keen eye for detail and a commitment to maintaining high standards.

Excellent communication skills and the ability to inspire a team.

A love for creating positive experiences, both for our customers and your team.

What We Offer:

Competitive salary and benefits.

Opportunities for career development -- we promote from within!

Training in food hygiene and leadership development.

A dynamic, fast-paced work environment where every day is different.

The chance to be part of a fast growing brand with a passion for great food and great people.

If you're ready to bring your energy, passion, and leadership skills to Plan Burrito, we want to hear from you! Apply now and become part of our awesome team!

Job Types: Full-time, Part-time, Permanent

Pay: 10.00-12.21 per hour

Expected hours: 20 - 40 per week

Additional pay:

Performance bonus

Tips

Benefits:

Company pension

Employee discount

Store discount

Schedule:

Monday to Friday

Weekend availability

Work Location: In person

Job Types: Full-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Casual dress Discounted or free food Employee discount Flexitime
Ability to commute/relocate:

Loughborough LE11 3AA: reliably commute or plan to relocate before starting work (preferred)
Experience:

Food preparation: 1 year (preferred) Food Counter Attendants: 1 year (preferred) customer Service: 1 year (preferred)
Work Location: In person