Job Description

As a Business Administration Apprentice you will undertake administrative duties to all areas within the customer service department. You will complete a 2 year apprenticeship and will work towards a Level 3 Diploma in Business Administration.

The company:

British Engines Group Company, CMP Products, is a leading designer, manufacturer and supplier of cable glands, cable cleats and cable accessories. CMP manufactures its products from three facilities based in Cramlington, Northumberland, and has a global distribution network, supported by ten offices spread across six continents from Houston, USA, to Busan in South Korea.

What you\xe2\x80\x99ll be doing:

• Develop competence in using the IFS business system, and to use the system to provide quick and accurate information
• Ensure all customers\xe2\x80\x99 requests by email/telephone are adequately investigated/logged in call centre and swift action taken to resolve problems, involving the necessary individuals where required
• Maintain a pleasant telephone manner, effectively communicate technical, commercial and order information to customers
• Build good working relations between the business and the customer
• Raise customer complaints in a timely and efficient manner onto the IFS system, and help with the investigation of complaints to resolve them in a timely manner Assist in the preparation of all necessary export and import documentation
• Liaise with worldwide distributors, agents and overseas offices
• Assist in the creation and despatch of invoices in a timely manner ensuring that customer documentary requirements are fully complied with
• Organise returns from customers
• Work in a safe manner; driving positive behaviour and leading by example with regard to the company\xe2\x80\x99s health, safety and environmental policies
• Carry out any other duties not listed above as may reasonably be expected

Who we are looking for:

The successful candidate must have achieved GCSE\xe2\x80\x99s in English and Maths (A*-C/ 9-4).

You must be proficient in the use of Microsoft Office package, have the ability to provide high standards of customer service, prioritise own work and have a high level of attention to detail.

You must also have good communication skills and the ability to build working relationships throughout the business. Strong problem solving skills are essential.

The opportunity will be suited to those who are looking to develop a career within a Customer Service department covering administration, import/export and quotations.

Benefits:

• Employee assistance programme
• Cycle to work scheme
• Car salary sacrifice scheme
• Holiday buy and sell
• Pension scheme
• Training and development
• Free on-site parking

British Engines