Job Description

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Gateshead Council - Customer Experience and Digital

14,566.00 - 37 hours per week

Working week:

Monday to Thursday 08:45-17:00 Friday 08:45-16:35


Gateshead Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our Customer Experience & Digital service as an Apprentice. You'll gain valuable experience in one of three key service areas: Customer Services - supporting residents with a wide range of enquiries and helping improve their experience with council services. Revenues - working with Council Tax and Business Rates, helping ensure accurate billing and supporting residents and businesses. Financial Assessments - assisting with Direct Payments, Financial Protection, and Financial Assessments to support some of our most vulnerable residents.


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Role and responsibilities

Depending on your placement, you could be:






Handling customer enquiries via phone, email or face-to-face


Supporting the processing of Council Tax or Business Rates accounts


Assisting with financial assessments and care related payments


Helping to improve digital access and customer journeys


Learning to use digital tools and systems to deliver efficient service

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Required Skills

Good communication skills Attention to detail Basic IT knowledge Can work as part of team
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Training and support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification


Business Administration Level 3