Job Description

We are offering this role as an apprenticeship to attract candidates who seek an opportunity to gain new skills and experience working on an administrative role in the NHS within the Human Resources division. On successful completion of the programme the apprentice will achieve a Business Administrator Level 3 qualification.
Main duties of the job
To provide 1st Line Support to all users of the e-Rostering system and dealing with cases raised via the teams Help Desk.
To work with other members of the e-Rostering team to assist in the management of the electronic rostering system used within the Trust.
To provide assistance and advice to new and existing users of the system.
To ensure the smooth running of the e-Rostering department transactional processes, by following internal SOPs for data validation and accuracy, ensuring that data is consistent across all e-Rostering systems and ESR.
Produce and distribute regular e-Rostering reports to users and managers across the Trust.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
29,651 to 31,312 a year pa pro rata incl. HCAS outer
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
200-NN-7743167-A&C-Y
Job locations
Epsom Gateway
2 Ashley Avenue
Epsom
KT18 5AL
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit. Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Education/Professional Qualifications
Essential

• GCSE Maths and English, grade C

Desirable

• Intermediate Excel skills
• IT Qualification

Skills and Abilities
Essential

• Excellent communication skills both verbal and written
• Good understanding of personal computers
• Ability to remain calm under pressure

Desirable

• Basic understanding of Rostering

Experience and Knowledge
Essential

• Experience of working with digital systems
• Understanding of data protection and information governance

Desirable

• Experience of working on a helpdesk
• Experience of working within a complex NHS organisation

Person Specification
Education/Professional Qualifications
Essential

• GCSE Maths and English, grade C

Desirable

• Intermediate Excel skills
• IT Qualification

Skills and Abilities
Essential

• Excellent communication skills both verbal and written
• Good understanding of personal computers
• Ability to remain calm under pressure

Desirable

• Basic understanding of Rostering

Experience and Knowledge
Essential

• Experience of working with digital systems
• Understanding of data protection and information governance

Desirable

• Experience of working on a helpdesk
• Experience of working within a complex NHS organisation

Skills Required