Job Description

Job Advertisement: Business Analyst
Location: Edinburgh
Contract Length: 6 Months (with potential to extend)
Daily Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates
Are you passionate about making a difference for customers? Do you thrive in a dynamic environment where your analytical skills can shine? If so, we have an exciting opportunity for you to join our client as a Business Analyst within the Banking industry!
About the Role:
In this role, you will be part of a dedicated team focused on customer remediation issues. Your contributions will help ensure that our customers are put back in the right position, reinforcing our commitment to delivering exceptional service.
What You'll Be Doing:

• Requirements Analysis & Solution Design: Collaborate with business stakeholders to understand and document their needs, translating them into actionable project objectives and requirements.

• Root Cause Analysis: Investigate and identify the underlying causes of issues, working alongside the project team to prevent future occurrences.

• Structured Approach: Define and apply business analysis methodologies while promoting best practises across the team.

• Cross Team Engagement: Foster strong relationships with various team members, ensuring high-quality deliverables and effective communication throughout the project lifecycle.

• People & Self Development: Take ownership of your professional growth while also supporting the development of others in the team.

What You'll Need:
Essentials:

• Proven experience in business analysis, particularly within Insurance, Pensions, and Investments.

• Strong data analysis skills with the ability to interpret data effectively.

• Exceptional communication skills, delivering clear and engaging presentations and documentation.

• Ability to manage multiple demands and meet tight deadlines.

• A passion for change and a customer-focused mindset.

Nice to Have:

• Previous experience in a rectification project.

• Strong Excel skills and experience working in Agile environments.

Why Join Us?

• Hybrid Working: Achieve a work-life balance that suits you with a mix of home and office work-currently, we expect at least 40% of your time in the Edinburgh office.

• Inclusive Culture: Be part of an organisation that values diversity and promotes an inclusive environment where everyone feels they belong.

• Professional Growth: Take advantage of opportunities for self-development while contributing to a team that inspires change.

If you're ready to embrace a role where your skills can make a real impact, we want to hear from you! Join us in this exciting journey and help us ensure our customers receive the best possible service.
Apply now! Let's create a better banking experience together. If you require any adjustments to the recruitment process, just let us know, and we'll be happy to accommodate you.
Your future starts here!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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