Job Description

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Location

Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.

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Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

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We don't just sell products.

We inspire reading, learning, creativity and play.

The Works

. It literally means everything. And whatever your story or background, we're all about unlocking imagination and making creativity accessible to everyone. Whether you're engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.


This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion,

it all starts with you.

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Become a Business Analyst

As a Business Analyst within Technology Services, you will act as the vital link between our business stakeholders and technical teams. You will gather, analyse, and translate business requirements into clear, actionable solutions that support the delivery of high-quality technology services and projects across the organisation.


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Your Mission

Collaborate with stakeholders across Stores, Distribution Centre, Support Centre, and eCommerce to gather and document business requirements. Translate business needs into functional and non-functional specifications for technical teams. Support the delivery of technology projects by facilitating workshops, mapping processes, and identifying opportunities for improvement. Work closely with developers, testers, and service teams to ensure solutions meet business expectations. Assist in the creation of business cases, impact assessments, and project documentation. Support change management and user adoption through clear communication and training materials. Contribute to continuous improvement by identifying inefficiencies and recommending enhancements to systems and processes. Ensure alignment with IT governance, data protection, and compliance standards.

Skills/Behaviours That Will Set You Apart

Proven experience as a Business Analyst in a technology or service delivery environment. Strong understanding of business analysis techniques, tools, and documentation standards. Excellent stakeholder engagement and communication skills. Ability to translate complex business requirements into clear technical specifications. Experience working in Agile and/or Waterfall project environments. Strong analytical and problem-solving skills. Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Visio. Experience in retail or multi-site environments. Familiarity with ITIL practices and service management tools. Exposure to data analysis tools or SQL. Experience with project management tools such as Jira, Azure DevOps, or Trello. Understanding of system integration and data flow mapping.

Our PERKS really are 'The Works'

25% Colleague Discount!

- Plus, exclusive Double Discount days!

MyWorks

- Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more

Family Friendly Leave

- Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

Holiday

- 33 days including bank holidays.

Holiday Purchase

- Purchase an additional 5 days

Can-Do Academy

- Grow your skills and career with instant access to further training and development in areas that interest you.

Wagestream

- Claim early access to 50% of your wages as you earn them - for when 'life' happens!

Share Scheme

- Unleash your inner Monopoly mogul and own a piece of The Works!

24/7 support for you and your family

- Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!

Healthcare Cash Plan

- To support your everyday healthcare costs

And loads more!

- Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are

Crafty

| We are

Caring

| We are

Can-do

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We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).


We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we'll be happy to help!