Job Description

We currently have an exciting opportunity to join our Core IT business unit as a Business Analyst on a full time basis in our Glasgow Office.

We are open to considering candidates on a part time or full-time basis

What will your role look like?

As a Business Analyst in the Digital Workplace Team, you'll play a key role in shaping how collaboration and productivity tools are used across the firm. Working closely with Core IT and stakeholders at all levels, you'll help identify opportunities for improvement, support the evaluation of development requests, and translate business needs into tangible outcomes. You'll be involved throughout the software development lifecycle and take an active role in user engagement and support.

Though this is a varied role, your key tasks will include:

Identifying, investigating, and analysing complex business problems and opportunities. Collaborating with Product Owners and end users to define functional and non-functional requirements. Mapping business processes, documenting user stories, and creating wireframes. Contributing to the planning and delivery of technical projects. Engaging with stakeholders across the organisation at various levels of seniority. Supporting user acceptance testing (UAT) and change validation. Leading engagement activities to promote adoption and realise benefits of digital tools.

To enjoy and succeed in this role, you will have:

Strong communication skills and the ability to build effective relationships with diverse stakeholders. A user-focused mindset, advocating for usability and accessibility across digital platforms. A pragmatic approach to balancing business needs with technical capabilities. The ability to thrive in a fast-paced environment with a proactive and self-directed work ethic. Excellent analytical and problem-solving skills. A commitment to continuous improvement and collaborative working.

Skills and qualifications required:

Significant experience in business analysis, product development, or related roles, ideally within the M365 ecosystem including Dynamics. Confidence in engaging with both business users and technical teams. Experience coordinating agile software development projects. Proficiency in business analysis tools and techniques for requirements elicitation and documentation. Familiarity with UX/Human-Centred Design methodologies (ISO13407). Experience using Visio (or similar) for workflow creation and Balsamiq (or similar) for prototyping. Ability to lead workshops with cross-functional teams and communicate technical concepts clearly to senior stakeholders. Excellent written and verbal communication skills.
We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

A more detailed list of requirements for this position is available within the role profile - which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments - with the expectation of two 'in-office' days per week. A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.


We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.


That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.


For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.