Job Description

Job Summary

We are seeking a versatile and proactive Business Analyst to work across a variety of business functions, supporting projects that enhance efficiency, implement new systems, and drive organisational change. In this role, you will work with stakeholders to gather requirements, analyse processes, identify improvements, and help deliver solutions that align with strategic goals. This role is ideal for someone who enjoys problem-solving, stakeholder engagement, and supporting the delivery of projects across IT and business operations.

Key Responsibilities

Requirements Gathering & Stakeholder Engagement

Collaborate with business units to capture, document, and refine requirements for new initiatives and process changes. Facilitate workshops and meetings to gather input, build consensus, and define priorities. Translate business needs into clear, structured documentation for technical and non-technical teams.

Process & Data Analysis

Review and analyse current processes across departments to identify inefficiencies and opportunities for improvement. Support the design of new workflows, reporting, and performance tracking solutions. Assist with data analysis and reporting to support decision-making.

Project Support & Delivery

Work alongside project managers to ensure requirements are met during system implementations and process changes. Support testing, user acceptance, and change management activities for new solutions. Act as the bridge between business users, IT teams, and external vendors to ensure smooth project delivery.

Documentation & Continuous Improvement

Produce clear and concise business requirements, process maps, and user guides. Contribute to the development of best practices and templates to standardise BA processes. Support post-implementation reviews and recommend ongoing improvements.

Required Skills & Experience

3+ years' experience in a Business Analyst or similar role, working across IT, operations, or process improvement projects. Strong communication and stakeholder management skills, with the ability to work across different business functions. Experience documenting requirements, workflows, and processes in a clear, structured format. Analytical mindset with a problem-solving approach and attention to detail. * Familiarity with project delivery methodologies (Agile and/or Waterfall) and tools like Jira or Confluence (desirable but not essential).