Job Description

Want to work for a multi award winning legal firm with my many more nominations this year?!



At HF technology and innovation is at the forefront our of minds! Just take a look at our recent innovations, like HOLT and Spyglass, which have led us to be named 'Most Innovative Law Firm of the Year' and 'Best Use of Technology'!



Help us to continue this success as a Business Analyst within our team!



This is a key position within the IT department, performing business analysis activities for the identification, assessment and definition of; managing resources and providing an effective and proactive link between our IT teams and business management.



You will ensure IT processes and policies are applied and under quality assurance activities to ensure high standards of documentation and deliverables whilst working in collaboration with the Development, MI and Test Teams and Operational Managers to understand and deliver successful business solutions.



What will you be doing?



Responsible for end to end business analysis for system and projects; including requirements gathering, facilitating workshops, business impact analysis, writing technical specifications, User Stories, design/UI specification and implementation support.

Ensure team values and working practices, specifically planning, communication, documentation and delivery, are followed and supported.

Contribute to the creation of project documentation, analyse and impact assess business requirements. Working to high standards of accuracy and complying with IT and team policies and guidelines.

Collaboratively engage and communicate effectively, with all levels of stakeholders and potentially clients, to elicit and investigate requirements and clearly explain technical solutions.

Collaboratively work with internal and external colleagues to design solutions and ensure delivery of desired outcomes for small and large projects.

Investigate and analyse complex technical system and operational processes and produce as-is and to-be process maps for stakeholder and technical use.

Develop with IT and the business, recommendations on different solutions, determine business, resource and cost impact and long-term scalability of solutions.

Work with the training department, business leads and end-users in the implementation and embedding of process change



What are we looking for?



Previous business analysis experience

Experience of implementing software and process solutions

Ability to work with stakeholders at all levels of the organisation

Experience working with agile methodologies

Ability to work under pressure and to tight deadlines

We would like it if you have the below desirable skills:

Experience in case/claims/customer management systems

Experience with financial systems, ideally within a legal environment

Exposure to SAFe, ITIL, SDLC or other project management or IT service delivery methodologies

Exposure to legal or insurance industry



This is what the Hiring Manager, Lee, says about the role;



"It's a great time to join HF and our award-winning technology team as the business continues its growth, diversification and transformation. In this role you will be working with senior stakeholders within IT and across the wider business on a daily basis, providing you with the opportunity to influence strategic decisions and propose innovative solutions to make a real impact to the future of HF. What are you waiting for? Join us today!"



What's in it for you?



We're always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you'll have access to, as part of our team:



25 days' annual leave (in addition to public holidays), increasing to 30 days with service

Holiday Buy Scheme (buy up to 5 extra days holiday)

Life insurance and Income Protection

Partner Life Insurance*

Private Medical Insurance*

Healthcare Cash Plan*

Employee Assistance Programme & Digital GP service

Company Pension Scheme

Electric Car Salary Sacrifice Scheme*

Enhanced Maternity, Paternity & Adoption Leave*

Flexible & Hybrid working options*

Discounted Gym Membership

Charitable Giving & Employee Volunteer Days

Technology Vouchers & Discounts

Travel Insurance

Flu Vouchers & Eyecare Vouchers

HF Discount Hub

Season Ticket Loans



subject to eligibility

So, who is HF?



HF is one of the UK's leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK's 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire.



Ranking 5th 'Best Law firm To Work For 2025' in relation to pay and career development, HF can provide you with an environment where you can be yourself and thrive!!



Sounds great! What next?



If you are ready to apply, the button is below. If you don't have an updated CV or just want a bit more information about the role first, please get in touch with the recruitment team for more information - recruitment@h-f.co.uk



As an equal opportunities' employer, we're passionate about inclusive hiring approaches.



When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.



To apply



Please follow the link below!