Job Description

Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you!





We are looking for a Business Analyst to join our Customer Experience Team at RMG. This is a fantastic opportunity to play a key role in shaping how we understand and enhance the customer journey across our services.





Where will I be working?



You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home





What You'll Be Doing:


Collaborating with stakeholders to define and document business needs and scope. Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives. Mapping and analysing customer journeys to identify pain points and opportunities for improvement. Leading change management activities and evaluating the impact of process improvements. Supporting the delivery of customer-focused transformation projects using Agile methodologies.




What We're Looking For:


Proven experience as a Business Analyst focusing on customer journey and experience. Strong stakeholder engagement and communication skills. Proficiency in tools such as Power BI, Excel, JIRA, and UML. Experience in the completion of UAT, UAT test scripts and User Stories Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments. A valid driving licence is preferable, as our offices are not easily accessible via public transport.

Desirable:


Experience in a similar industry or business environment. Knowledge of Salesforce Bachelor's degree in a relevant field.

What does RMG have to offer you?


27 days holiday plus all Bank Holidays Option to buy/sell up to 5 days annual leave each holiday year Life Assurance Cover Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) Places Gym membership - we offer free membership for all our Places Gyms. Places Gyms are located in: Chesterfield, Corby, Hinckley, Preston, Sheffield & Telford As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
What's next?



If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk



If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.



Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.



If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.





If you are a recruitment agency please note we operate a PSL and do not take cold calls


At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.



We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.



By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.