Job Description

Business Analyst - POS/Simphony

Project Overview

We are seeking an experienced Business Analyst to lead process flow documentation and analysis for a comprehensive F&B restaurant transformation initiative. This critical role will focus on streamlining Point of Sale (POS) system upgrades and optimizing the Procure-to-Pay cycle to enhance operational efficiency across our restaurant operations.

Key Responsibilities

Process Documentation & Analysis

Document detailed process flows using industry-standard methodologies (BPMN, swimlane diagrams, flowcharts) Map end-to-end Procure-to-Pay processes from vendor onboarding through payment reconciliation

POS System Transformation

Analyze current POS system capabilities and limitations across all restaurant locations Document order management workflows from customer interaction through kitchen operations Map payment processing, inventory integration, and reporting workflows Document staff training requirements and change management procedures

Procure-to-Pay Optimization

Map current procurement processes including vendor management, purchase requisitions, Invoicing, Invoice matching, approvals, and payments Document invoice processing and payment authorization procedures Design streamlined P2P processes aligned with industry best practices

Stakeholder Management

Conduct interviews and process observation sessions across multiple stakeholder in Operations, Finance, Supplychain and other teams Collaborate with IT teams to ensure technical feasibility of proposed solutions

Required Qualifications

Essential Experience

Minimum 5 years of business analysis experience, preferably in retail/hospitality sector Proven track record in process documentation and business process improvement Knowledge of Procure-to-Pay processes and best practices

Technical Skills

Proficiency in process modeling tools (Visio, Lucidchart, or similar) Experience with requirements gathering and documentation methodologies Understanding of ERP systems and procurement modules
Job Type: Freelance

Pay: 250.00-320.00 per day

Experience:

Business Analyst: 5 years (required) POS/Simphony: 5 years (required) * Hospitality/retail domain: 5 years (required)