Job Description

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.


We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.


If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As a Business Analyst, you will:

Lead collaboration with stakeholders and clients to map and analyse business processes using tools such as process mapping, root cause analysis, co-creation workshops, interviews, and data analytics. Identify areas for improvement and recommend innovative, practical changes to enhance efficiency and effectiveness. Develop business cases, feasibility studies, and cost-benefit analyses to support strategic initiatives. Support implementation and change management of pilot solutions and monitor their impact. Build and maintain performance dashboards and reports to support data-driven decision-making. Document technical and business processes, including Standard Operating Procedures (SOPs) and guides for operational use. Translate business needs into technical specifications and analyse systems for integration and improvement opportunities. Ensure compliance with organisational policies, standards, and service level agreements.
Collaborate closely with cross-functional teams, including project managers, front-line teams, and external partners.

We're seeking someone with:

Proven experience using business analysis tools and techniques to support process improvement. In-depth experience in producing high-quality process documentation and developing business cases. Strong business acumen with a deep understanding of business processes and industry standards Excellent communication and facilitation skills, with the ability to lead co-creation activities. Confidence in translating data and insights into practical, results-driven solutions Experience collaborating with front-line teams in operational, healthcare, social services, or veterinary environments is advantageous, though not essential.

Why Join Us?

At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:


Remote and flexible working options to suit your lifestyle. 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year. An additional Wellbeing Day, so you can recharge whenever you need it. Generous pension schemes, starting at 5% contributions and increasing up to 10%. Life Assurance policy (4x annual salary) to give you peace of mind. Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.