Job Description

Are you a passionate Business Analyst looking to make a significant impact in a dynamic environment? We're seeking a skilled professional to undertake end-to-end business analysis, ensuring seamless coordination of impact assessments, requirements definition, and functional design across systems, processes, people, data, and customer journeys. You'll play a key part in evolving AXA Health towards a product-led operating model, with a strong emphasis on strategic alignment through agile, data-informed, and customer-centric methodologies. Join us in shaping the future of our business!


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells or Bournemouth office or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Ensure all requirements are comprehensively defined, with a clear understanding of their impact on systems, people, processes, data and journeys. Conduct end to end requirements analysis to ensure compliance with company standards and business and technical target architectures, securing appropriate governance approval. Utilise a structured end to end business analysis and design framework to facilitate informed decision-making regarding changes to systems, data requirements and processes, while creating EPICs and user stories within Agile teams. Influence and support business users in articulating their needs, focusing on defining outcomes rather than solutions. Develop, distribute and obtain approval for communications related to end to end business requirements and functional design. Review and sign off testing strategies, plans, criteria and results to ensure comprehensive delivery of solutions. Manage change in business requirements throughout the project lifecycle, ensuring thorough documentation of impacts and change management activities. Identify and progress synergies across projects, programmes or releases to optimise change delivery efficiently.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Proven experience in defining end-to-end solutions, with a focus on requirements definition and functional design across various domains. Understanding of product strategy, customer needs, and technical landscapes, particularly in product-led environments. Expertise in utilising an end-to-end business analysis and design framework to guide decisions on system and process changes. Technical and business architecture expertise, preferably around customer and employee journey mapping. Familiarity with AI and machine learning concepts, and their application in enhancing business processes and customer experiences. Proficient in Waterfall and Agile project management methodologies. Confident in facilitating design thinking sessions, understanding stakeholder requirements, identifying problems, and collaborating with cross-functional teams, including project managers and other departments. Commitment to continuous learning and adaptability, with expertise in IT development lifecycles, data management, and robust data analysis capabilities.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to neil.birkett@axa-uk.co.uk.


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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.