Job Description

Job Summary

We are a growing domiciliary care provider delivering personalised, high-quality care to clients in their own homes. Based in Essex, we're expanding our private client base and are now seeking a capable and driven Business & Operations Lead to help take the service to the next level.

This is a rare opportunity to step into a leadership role with real autonomy and influence in a developing care service.

You will oversee the day-to-day running of the branch, support and supervise staff, maintain compliance, and lead local business development. If you're experienced in care operations and excited by the idea of helping grow a service from the inside out, we want to hear from you

Responsibilities

Drive initiatives to grow the client base and expand the business. Lead daily service operations, including staff scheduling and rotas Manage and support care staff through supervision, mentoring and spot checks Ensure full compliance with CQC standards and company policies Carry out care assessments, reviews, and maintain accurate documentation Build strong relationships with clients and families Take the lead in local business development, including marketing and networking Contribute to recruitment, onboarding, and retention of staff Report regularly to the Director on progress, risks and growth opportunities
Requirements

Experience in domiciliary care (e.g. care coordinator, deputy manager, branch manager) Strong knowledge of CQC compliance and care delivery standards Excellent communication and problem-solving skills A commercial mindset and interest in helping grow a care business Full driving licence and access to a vehicle (required)

Qualifications

Master's degree in Leadership & Management or equivalent Experience in recruitment and staff development Track record of growing or developing a care service Confidence to take ownership and grow into a senior leadership role Proven experience in a managerial role within business operations or a related field. Strong understanding of operational processes, project management methodologies, and performance metrics. Excellent leadership skills with the ability to motivate and develop teams. Exceptional analytical skills with a focus on problem-solving and decision-making. Proficient in using various software tools for data analysis, reporting, and project management. Outstanding communication skills, both verbal and written, with the ability to engage stakeholders at all levels. A degree in Business Administration, Operations Management, or a related discipline is preferred; relevant certifications are advantageous. We invite you to apply if you are ready to take on this exciting challenge as we continue to grow and innovate within our industry!
Job Type: Full-time

Pay: 25,000.00-33,400.00 per year

Work Location: In person