Job Description

12-month fixed term contract

22.5 hours per week, Actual Salary: 17,469 per annum

About the role:

We have an opportunity for an existing colleague to join our Home Repairs Service supporting our Damp and Moulds team with their repairs planning. This role provides planning and scheduling services to all workstreams with the HRS ensuring that our customers receive a great customer experience.


You will be working collaboratively with our operatives, service manager, supervisors, and ACT to ensure that the Safer Homes service runs smoothly.


As first point of contact for our customers, you will deal with their queries alongside scheduling and allocate resources to maximise productivity and performance and work within policies, criteria and our timescales.

About you:

You will be a confident and highly motivated individual with the ability to demonstrate how you have ensured customers repairs are completed right first time and to a high standard.


The ideal candidate will be highly organised and able to understand and prioritise how to plan an operative's working day. In order to achieve this, you will have a good knowledge of a variety of systems to produce data and to support compliance monitoring.

We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible.

Please speak to your manager prior to applying for this secondment. We will need to seek your Head of Area approval to progress your application, which can be dependant based on your current department's business need.


At Alliance we want to create places to live that our customers are proud to call home.


Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.


Our values are what makes us tick. Our colleagues bring their

AGAME

to deliver great services and to support each other to be the best they can be.

MBITIOUS FOR ALL

- We are one team, aiming high for our customers.

ENUINE

- We are authentic and encourage everyone to be themselves.

WAKE TO OPPORTUNITY

- We are constantly curious and drive innovation through collaboration.

AKE THE DIFFERENCE

- we are proactive and strive to make a positive impact.

FFECTIVE

- We are professional and can be relied on to achieve consistently good results.