Job Description

We are the world\xe2\x80\x99s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.

About the Role

We are seeking a Business Data Support Analyst to manage the curation, analysis and processing of data queries in a structured and expeditious manner, to ensure that OUP party data stakeholder queries are resolved within a reasonable amount of time and to a high level of accuracy.

Key responsibilities in this role will include:

• Act as a primary point of contact for queries, issues and questions related to OUP party data, by fielding queries from a variety of internal and external stakeholders, including business functions, data aggregators, technology teams and other data functions
• Filter issues or requests which are not within the Service Catalogue of the Business Data Analysis Support team, and redirect these appropriately
• Maintain a centralised log of all inbound queries to a high level of detail and accuracy, with the ability to manage multiple open items at any given time
• Monitor queries and ensure they are prioritised appropriately, processed within SLAs, and spot patterns of issues to identify the possibility of more wide-spread problems or co-dependencies
• Contribute to the continuous improvement of data issue and request management processes, to ensure the services we provide are efficient and effective
• Support the Business Data Analysis Lead and the Business to analyse data issues or queries thoroughly and to a high standard or detail
• Collaborate with the wider team and stakeholders to recommend solutions to problems
• Produce well-written and clear documentation of data issues and preventative actions which will reduce the risk of reoccurrence, passing any actions to appropriate stakeholders
• Provide ad hoc analytical support to check the quality of data across systems, where that quality may be the source of issues, and take action to recommend/undertake data cleansing activity
• Build strong networks of internal and external stakeholders, ensuring that the service and communication we provide is of a consistently high level
• Produce reports and communications to keep stakeholders updated about the work of the team and where requests sit in relative priority, both local to their business area, and across the enterprise
• Report upon SLAs and KPIs to ensure the Business Data Analysis Support team activity is on time and on target, identifying anomalies or blockers and ensure these are followed up or escalated appropriately

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

To be successful in this role, you will ideally have/be:

• Experience in a service-based role with a significant focus on data, or having demonstrable experience using data as part of a previous role
• An ability to interperet and manipulate data with strong analytical skills.
• Proven examples of using and understanding databases of different types and uses, e.g. ERP, Publishing, CRM
• Confident written and verbal communicator who can engage with people of technical and non-technical backgrounds and across different levels of the organisation
• Comfortable working across multiple tasks and queries simultaneously, with a natural ability to adapt to shifting priorities
• Able to navigate and understand complex system and data architectures
• Process-driven with an ability to work within a consistent framework, but confident in providing ideas and thoughts on how process can be enhanced or improved
• Detail-orientated with a proven ability to identify the source of an issue quickly, whether through experience or engagement with colleagues
• Confident working independently, with a positive attitude towards taking on challenging queries and a diverse workload
• Traverse technical and non-technical conversations with ease, to ensure issues and solutions are universally understood
• High level of skill across Microsoft Office software, particularly Word and Excel
• Able to thrive in an environment which revolves around quick turnaround of tasks and queries, without compromising the quality of their work

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days\xe2\x80\x99 holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

Queries

Please contact with any queries relating to this role.

Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Oxford University Press