Job Description

Full-Time | Office-Based | Hoddesdon, Hertfordshire

About Us:

We are a leading online retailer specialising in bathroom spare parts, partnering with over 200 manufacturers. As we continue to grow, we're seeking a motivated and talented individual to join our dynamic e-commerce team.

Job:

We're looking for a confident, driven individual to join our growing team and help us expand our

account customer base

.

This role is focused on

winning new account customers

and

building strong relationships with existing ones

. While we already work closely with hotel groups, we know we've only scratched the surface when it comes to other industries and this role will play a key part in unlocking that growth.

If you enjoy speaking to people, building relationships over the phone, and developing long-term business accounts, this could be an excellent opportunity.

The Role:

You'll be responsible for identifying, contacting, and onboarding new account customers, as well as managing and developing existing accounts.

Your day-to-day responsibilities will include:

Proactively calling potential new account customers to introduce our business and services Managing and nurturing existing account customers to increase repeat orders Identifying new industries and customer types we can support beyond hotels Understanding customer requirements and recommending suitable products or solutions Updating customer information accurately on our systems Following up enquiries, quotes, and opportunities via phone and email Working closely with internal teams to ensure excellent customer service
This role has

clear scope to grow

, as our account customer division continues to expand.

What We're Looking For:

Confident and professional

telephone manner

(essential) Comfortable making outbound calls and building rapport Previous experience in a similar role (sales, account management, business development) is a

bonus

Strong communication and listening skills Organised, reliable, and able to manage multiple conversations and accounts A proactive mindset with a genuine interest in developing customer relationships
Why Join Us?

Join a well-established and growing business Be part of a team where your input genuinely shapes the role Opportunity to grow with the account customer side of the business Supportive, office-based environment with long-term progression potential

Location:

Office-based - Hoddesdon, Hertfordshire

Hours:

Full-time, Monday to Friday

Benefits:

26,000 per year (DOE) Monday to Friday, full-time hours A supportive and friendly team environment Opportunities to grow within a fast-paced, expanding business Free on-site parking. Pension scheme. Ongoing training and development opportunities.

To Apply:

We offer full training and support to help you succeed in this role. If you're a team player with a passion for e-commerce and customer service, we encourage you to apply! Please submit your CV and cover letter

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Casual dress On-site parking
Work Location: In person