Job Description

Join Our Team at The Saddle Bank!

We're excited to announce a new opportunity for a

Business Development Account Manager

to join our growing team.

About Us

At The Saddle Bank, we do more than sell saddles -- we help riders find the perfect partner for their equestrian journey. Our dedication to quality, customer care, and exceptional service has made us a trusted name for horse lovers across the globe.

About the Role

The Business Development Account Manager is responsible for growing and managing The Saddle Bank's B2B partnerships including saddle fitters, retail partners and wholesale clients. This role focuses on acquiring new partners, nurturing existing accounts and maximising sales performance across the UK and USA through strong relationship management and commercial focus.

This person will support partnership sales under our UK and USA distribution agreements and will be responsible for ensuring commercial consistency, excellent service and proactive engagement with all B2B customers. The Business Development Account Manager will act as the primary point of contact for partners and will resolve any issues or complaints quickly and professionally.

The role requires both domestic and international travel. The successful candidate may be required to travel within the UK to visit existing partners and recruit new ones and may also travel to the USA to support current partners and prospect new opportunities.

This role reports directly to the General Manager.

The role will come with a bonus and defined commission scheme.

Key Responsibilities

Business Development

Identify and onboard new saddle fitters, retailers and commercial partners Manage the full onboarding pipeline from outreach to activation Present product ranges, pricing structures and partnership benefits Attend industry events, trade shows and partner meetings as required Expand B2B sales channels across both the UK and USA Travel within the UK and to the USA to visit partners and secure new opportunities

Account Management

Build strong and long lasting relationships with existing partners Conduct regular check ins to review account performance and upcoming opportunities Provide partners with product updates, training and promotional materials Monitor partner purchasing behaviour and encourage consistent ordering Ensure partners have complete and accurate product information Resolve any complaints or issues with B2B customers efficiently and professionally

Partnership Sales and Commercial Support

Support B2B sales growth across UK and USA distribution agreements Ensure pricing structures and commercial terms are followed accurately Track partner performance and intervene early if engagement declines Provide accurate product quotes, availability updates and commercial guidance Identify upsell and cross sell opportunities within partner accounts

Communication and Coordination

Work closely with the buying team to provide accurate product and stock information Liaise with marketing to develop partner focused campaigns and promotions Coordinate with the warehouse team to support partner orders and dispatch deadlines Communicate partner feedback and suggestions to senior management

Reporting and Insight

Produce reports for the General Manager covering
- partner performance
- B2B sales volumes
- new partner acquisition
- UK and USA distribution activity
- inactive or at risk accounts
- opportunities and commercial risks

Maintain accurate CRM records for all B2B activity Provide commercial recommendations to support partner and revenue growth

Key Performance Indicators

Number of new partners onboarded each quarter Retention and satisfaction of existing partners Growth in monthly B2B revenue Sales performance across the UK and USA distribution channels Partner order frequency and value Conversion rate of new partner leads Accuracy of CRM records and reporting Partner feedback and engagement

What Success Looks Like

A consistent pipeline of high quality new partners in both the UK and USA Strong and profitable relationships with existing accounts Increased revenue and consistent ordering from B2B partners Partners feel supported, confident and valued Clear and consistent communication across all B2B channels UK and USA distribution agreements are strong and performing well Sales growth is predictable, scalable and aligned with business goals

Required Skills and Experience

Essential Skills

Excellent verbal communication and interpersonal skills Strong relationship building and people skills Sales driven with confidence in achieving targets Strong problem solving ability with a customer focused mindset Action taker who works independently and follows through consistently Confident presenting products to individuals and groups Clear written communication for emails, quoting and account updates Organised and proactive with the ability to manage multiple accounts Comfortable negotiating and managing commercial discussions Ability to work confidently across UK and USA accounts

Personal Qualities

Friendly, confident and approachable Driven and ambitious with a strong desire to achieve results Calm and solutions focused when handling partner issues Professional and trustworthy in all business interactions Strong initiative with the willingness to seek out opportunities Reliable, punctual and consistent in managing workload Positive attitude with the ability to stay steady under pressure Curious and eager to learn about products, partners and market needs

Desirable Experience

Experience working with saddle fitters or equestrian retailers beneficial but not essential Business development or account management background must have Experience with B2B sales or distribution partnerships Knowledge of saddles or equestrian products beneficial but not essential

Role Type

Full time Office based at The Saddle Bank HQ, PE7 Reports to General Manager Salary dependent upon experience plus OTE Travel required within the UK and occasionally to the USA
This role will remain open until we find the right candidate. We are committed to hiring the best fit and are not working to a deadline.

To apply, please include your CV and a tailored cover letter.

Your cover letter must include

Why you believe you are a strong fit for this senior Business Development Account Manager position A clear explanation of your relevant experience particularly in business development or account management One example of a time you successfully managed or grew a B2B relationship such as a partnership win, an upsell, or resolving an issue for a key account
To confirm you have read this job description in full, please include the word

B2BSADDLES

at the very end of your cover letter.

We take accuracy, attention to detail and communication quality seriously. These are essential for success in this role.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Ability to commute/relocate:

Peterborough PE7: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you involved in the equestrian industry in a personal or professional capacity- Please provide an outline below
Work Location: In person