Job Description

Unleash your potential and join the team redefining the future of administration!

Who We Are

At SmartPA, we don't just support businesses - we transform them.

Our mission is bold and ambitious: to revolutionise administrative and PA support by combining cutting-edge technology, innovative strategies, and human expertise. Trusted by global leaders across industries like tech, automotive and retail we deliver tailored solutions that enhance efficiency and add real value.

We're dynamic, client-focused and creative - no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.

If you're ready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!

As a Business Development Executive at SmartPA, you'll be a part of our Client Engagement team that is responsible for delivering exceptional experiences to our SME clients, championing relationships that drive long-term value and client success. You'll channel your passion for sales and strong communication skills to deeply understand client pain points and effectively educate them on how our support can solve their challenges and unlock value. You'll also combine commercial strategy and operational excellence to ensure every engagement showcases the full impact of SmartPA's offering.

Here's how you'll make a difference:

Drive SME Sales Strategy:

Execute targeted SME sales strategies that exceed revenue targets. Collaborate across teams to enhance lead generation, nurture pipelines, and convert prospects into long-term clients through consultative selling.

Deliver Seamless Onboarding:

Oversee a best-in-class onboarding experience for new SME clients. Ensure every engagement is set up for success by modelling best practices, embedding our methodology, and aligning onboarding to our SLAs.

Champion Client Success:

Act as a trusted advisor to our SME clients, building strong, long-lasting relationships. Monitor the client lifecycle, conduct strategic account management calls, and continuously identifying opportunities to optimise service and deliver meaningful value.

Leverage Insight to Drive Value:

Use data analytics to track team performance, client happiness, and sales metrics. Share actionable insights that inform business decisions, drive improvements, and elevate the client experience.

Identify Growth Opportunities:

Uncover areas for upsell and cross-selling through consultative conversations. Deepen client engagement by aligning SmartPA's full suite of services with each client' evolving needs.

Collaborate Across the Business:

Partner with Service Delivery, Marketing, and Finance to ensure a joined-up approach to client care, Share insights from client interactions to inform service enhancements and strategic planning.

About You

You're a driven, solution-oriented professional with a passion for creating value and making an impact.

Here's what we're looking for:

A passion for excellence and an excitement for redefining the PA and admin sector with innovative, best-in-class solutions. An entrepreneurial spirit! You thrive in a fast-paced environment where you can take initiative and manage your workload independently. You're skilled at building relationships, uncovering client needs and crafting bespoke solutions through a consultative approach Exceptional communication skills where you can confidently connect with clients and internal teams alike. Positive energy! You're enthusiastic, collaborative and a genuine team player, bringing a fun, engaging approach to your work.

What You'll Need

Essential:

2 years minimum in a B2B sales role ideally within professional services. Demonstrated ability to manage the full client journey, from sales, onboarding and account management.
Desirable:

Experience in the BPO market or a similar field would be a bonus.
At SmartPA, we believe in rewarding talent and supporting your growth:

Competitive Salary including commission:

Reflecting your skills and contributions.

Yearly Bonuses:

Performance-based rewards for you and your team.

Flexibility:

Work from home 1 day per week.

Flexi-time Initiative:

Work when you're most productive, with core hours from 10:00-16:30.

33 Days Holiday:

Time off to recharge and be your best.

Growth Opportunities:

Learn, grow and advance your career in a rapidly expanding company.

Employee Assistance Programme:

Offering wellness tools and unlimited counselling sessions.
Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Company events Enhanced maternity leave Health & wellbeing programme
Schedule:

Flexitime Monday to Friday
Application question(s):

Please confirm you have direct B2B sales experience.
Experience:

B2B sales: 2 years (required)
Location:

Edinburgh EH1 3PX (preferred)
Work Location: In person

Expected start date: 02/06/2025