Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work



Working five days a week in a pressurised environment characterised by a demanding workload, requires the individual to have exceptional time management and organisational skills, resiliency and the ability to navigate constant deadlines and high expectations, while maintaining high expectations, quality output and professional composure. We're looking for candidates who are eager to develop in our fast-paced environment. The right individual will embrace challenges as growth opportunities, demonstrating a natural aptitude for prioritisation, efficiency and attention to detail. You should be someone who views demanding situations as chances to sharpen your professional capabilities and acquire valuable skills that will enhance your long-term career trajectory. We value candidates who approach complex tasks with enthusiasm, continuously refine their work processes, and recognise how these experiences contribute to their professional development journey.



What the job involves....

Diary Management:

Diary management for Senior stakeholders, working across multiple time zones, ensuring a proactive/ forward planning approach to enable preparation and travel time is considered. Proactively anticipate scheduling conflicts and coordinate with internal and external stakeholders to resolve efficiently and in a timely manner.

Schedule internal and external meetings, liaising with internal and external stakeholders working on your own initiative and taking a proactive approach to ensure meetings are scheduled in line with the Directors priorities and key clients.

Proactive and forward-thinking approach in ensuring current and future meetings have locations/ rooms for meetings and breakfast/lunch/dinner engagements.

Building strong working relationships with EA's and Business Manager's across JLL and client offices



Travel and Expense Management

Arrange and book travel, accommodation, and detailed itineraries.

Ensure the travel plans align with meeting schedules and objectives.

Ascertain finding the most cost effective and sustainable options, in line with JLL and client T&E policy to ensure the most cost effective and sustainable travel is booked, where possible.

Implement the JLL and Client T&E process by ensuring receipts are obtained and submitted on a timely basis, be link point between expenses processing hub and relevant teams and help resolve queries raised by the T&E team.

Review expenses on behalf of Senior's, raising necessary queries with stakeholders.



Communication Coordination

Facilitate effective communication flows between the Directors and internal/external stakeholders, ensuring timely responses to inquiries, prioritising emails, and drafting and editing correspondence on behalf of the Directors.

Work closely with the internal stakeholders to ensure effective communication across the business.



Meeting and Events Coordination

Plan, organise and schedule team meetings, including booking of meeting rooms, preparing meeting agendas, collating relevant documents and pipelines, coordinating meeting logistics, and taking minutes.

Follow up on action items and ensure their timely completion.

Support organising team events, obtaining relevant approvals, and seeking cost effective options. Maintain a list of attendees and final costs etc. Ensures events run smoothly.

Document production:

Formatting and processing documents to be sent to clients and preparing high quality slide decks for board meetings and department wide review meetings using Word and PowerPoint

Developing and maintaining effective working relationships with clients and colleagues, in particular other assistants to senior JLL and client staff across the business.

Discreet handling of sensitive and confidential information.

Proactively contribute and work collaboratively with other Business Support Administrators to provide effective cover when required to ensure senior teams have suitable support.

You may be required to undertake other duties from time to time as we may reasonably require.

General team support including:

Proactively carrying out administrative tasks for on-boarding and leavers, working closely with IT, onsite facilities teams, and HR for effective setting up of IT (equipment & systems), security access, lockers, and support on using JLL and client systems and applications

Monitor business support issues such as IT tickets, HR queries, mandatory training completion etc.

General office duties including maintaining accurate electronic filing, archiving, document scanning, post, and courier, etc.



Experience required

Proven experience as EA and/or Business Manager

Highly organised ability to multitask and prioritise tasks

Proficient knowledge of technology / IT applications i.e., Word, Excel, Teams, SharePoint with strong PowerPoint

Experience with large multinational corporate environment

Experience within a demanding and fast paced, ever-changing environment.

Great verbal and written communication skills

Ability to work independently with minimal supervision.

Understands and appreciates the importance of using discretion.

Uses appropriate judgement when responding to the needs of senior level executives both internally and externally.

Always proactive, flexible, taking initiative and actions.

Ability to multitask and prioritise tasks

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.