Job Description

Business Manager - Volkswagen
Location: Dungannon
Job Type: Full-Time
Department: Sales
Reporting to: Sales Manager
With the development of our state-of-the-art facilities in Dungannon underway, and the arrival of Volkswagen Passenger Cars, Skoda and CUPRA due this autumn, there has never been a more exciting time to join Donnelly Group and advance your career, we can offer excellent facilities, industry leading pay and manufacture training.
As a Business Manager at our Volkswagen dealership, you will play a critical role in delivering finance performance within the sales department. You will be responsible for advising customers on suitable finance products, maintaining compliance and supporting the sales team in achieving revenue and customer satisfaction targets.
About the role
Key Responsibilities
Finance Sales:
Present tailored finance packages, warranties and value-added services to customers.
Ensure all options are clearly explained in a transparent and compliant manner.
Customer Experience:
Deliver a premium customer experience consistent with Volkswagen brand values.
Build trust-based relationships with customers to ensure long-term loyalty and retention.
Oversee and maintain a robust customer finance renewal strategy.
Compliance & Documentation:
Ensure all financial agreements are completed accurately and comply with FCA and company regulations.
Maintain up-to-date knowledge of all relevant legislation and internal procedures.
Sales Support & Team Collaboration:
Work closely with the sales team to ensure finance is introduced early in the sales process.
Monitor and analyse performance, providing coaching and feedback to sales staff as needed.
Report regularly on finance penetration rates and profitability to management.
Relationship Management:
Liaise with Volkswagen Financial Services and third-party finance providers to stay current with product offerings and promotions.
Maintain strong working relationships with internal departments, including aftersales and marketing.
Key Skills & Attributes
Strong background in automotive finance or business management within a franchised dealership.
Excellent communication, negotiation, and interpersonal skills.
High level of professionalism and integrity.
Commercial awareness and ability to interpret performance metrics.
Detail-oriented with strong organisational skills.
Proven ability to work under pressure in a target-driven environment.
Qualifications & Experience
Previous experience as a Business Manager or Senior Sales Executive in the motor trade (Volkswagen experience preferred).
FCA accreditation and understanding of compliance in automotive finance.
Full UK driving licence.
IT proficiency, particularly in DMS, CRM systems and Microsoft Office.
What we offer:
Competitive Base Salary and Performance related bonus/commission
Company Vehicle
Volkswagen and in-house training and certification programs.
Contributory Pension
Life assurance scheme
Training available to ensure continued career progression
Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
30 days annual leave
Cycle to work scheme
This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short-listing criteria to facilitate the short-listing process.
Donnelly Group is an equal opportunities employer.
About the company
As Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
Required Criteria

• Previous experience as a Business Manager or Senior Sales Executive in the motor trade (Volkswagen experience preferred).
• FCA accreditation and understanding of compliance in automotive finance.
• Full valid driving licence.
• IT proficiency, particularly in DMS, CRM systems, and Microsoft Office.

• Technical Skills