Job Description

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Commercial Planning & Operations Function - Sales Operations

Business Operations Coordinator

Ashford/Hybrid working

Working Monday to Friday 08.30-17.00 - 37.5 hours per week

competitive, plus excellent career development, discounted products and services and much more

We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.


A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.



Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.

Key Accountabilities & Responsibilities

Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers Attend customer and business meetings/calls Be a primary point of contact on customer and business queries Regularly engage with Sector Managers to discuss actions in support of both business and customer activities Work pro-actively to improve the customer experience Produce regular sales, product, pricing, and delivery reports Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing Alignment of internal buying lists with customers/3rd party ordering systems Identifying & correct IMS issues for ESI customers Update promotional pricing activity Order and organise sales and promotional samples Provide buddy cover when required Work with Sector Manager to set up nominated lines Assisting with product recalls, collating allergen information & customer allocations

Knowledge, Skills & Experience

Highly IT literate - MS Office (Excel) Experience working in a fast moving, pressurised team environment Commercial awareness Customer focused Good team player Effective communicator Able to prioritise workloads and work well under pressure * Attention to detail