Job Description

About Us

We specialise in purchasing, refurbishing, and selling used mobility products both online and in store. Our team includes skilled engineers, retail staff, and delivery support, all working to provide exceptional mobility solutions for our customers. As we continue to grow, we're looking for a capable, proactive manager to help lead our daily operations and drive sales forward.

Role Overview

We are seeking a hands on Business Operations Coordinator to support the smooth running of daily operations and sales activity, while working closely with the Managing Director and wider team.

This role is ideal for someone who enjoys being involved in the detail, taking ownership of processes, and gradually building broader responsibility. You will play a key part in ensuring the business runs efficiently, customers are well looked after, and operations continue to improve as we grow.

This role has the opportunity scope to grow into an Operations / Sales & Operations Manager position for the right person.

Key Responsibilities:

Support sales activity across online, phone, and in store channels Handle customer enquiries, follow ups, and rental administration Coordinate deliveries, collections, and workshop schedules Work closely with engineers and retail staff to keep operations running smoothly Assist with stock tracking and product listings Help improve processes and day-to-day efficiency Assist with implementing marketing activities Implement new processes and systems to improve efficiency and profitability Manage projects and process improvements Identify bottlenecks and implement solutions

Essential:

Experience in an operational, sales support, or customer-facing role Strong organisational skills with excellent attention to detail Confident communicator, comfortable dealing with customers and colleagues Proactive mindset with the ability to take ownership of tasks Comfortable working in a fast paced, hands on environment The ability to work alone and as part of a team, whilst managing multiple deadlines Competent with IT systems (email, spreadsheets, CRM / stock systems)

Desirable:

Retail, rental, or product-based experience Exposure to coordinating people, schedules, or workflows Interest in progressing into a management role

Why Join Us

Growing business with a friendly, supportive team Opportunity to shape the future direction of the company A role with real autonomy and responsibility Direct impact on sales, operations, and customer satisfaction Competitive salary with performance related bonuses

Salary & Benefits

Competitive salary (based on experience) Performance bonuses based on sales and operational KPIs Training and development opportunities Opportunity to grow into a more senior role over time
Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Bereavement leave Company pension Flexitime Free parking On-site parking Sick pay
Work Location: Hybrid remote in Rochford SS4 2BF