Job Description

BUSINESS OPERATIONS COORDINATOR

Hooper & Co International Trade Consultancy Ltd

Location: Nuneaton, Warwickshire (Office-based) Salary: 30,000 per annum Contract: Permanent Start Date: OCT/NOV 2025

ABOUT US

Established in 2014, Hooper & Co International Trade Consultancy Ltd guides businesses through the complex world of importing and exporting. We provide advice and support to private sector businesses on all aspects of customs, imports, exports and international trade issues. Our services include bespoke consultancy projects, training programmes, ongoing compliance support, and delivery of government-funded export initiatives to clients across various sectors.

Working alongside our sister company Independent Freight Solutions, we offer comprehensive private sector support from strategic planning through to practical implementation. Our clients range from SMEs taking their first steps in international trade to established private companies navigating complex regulatory requirements.

THE OPPORTUNITY

Due to continued growth and increasing project demands, we're seeking a Business Operations Coordinator to support our expanding consultancy practice. This role offers genuine variety - from supporting major client projects to business development activities - making it ideal for someone who thrives in a dynamic, professional environment.

You'll work directly with our Director and Senior Consultant team, gaining exposure to sophisticated international trade projects while developing skills across project coordination, client liaison, and business development.

KEY RESPONSIBILITIES

Project Support & Coordination (40%) o Support delivery of major consultancy projects o Coordinate project timelines, deliverables, and client communications o Research and analysis tasks for client proposals and market assessments o Maintain project documentation and compliance records o Liaise between consultants, clients, and external partners

Business Development & Client Outreach (30%) o Identify and contact potential clients for government-funded export programmes o Conduct initial qualification calls and arrange consultant meetings o Manage CRM system and track all business development activities o Follow up on proposals and outstanding client enquiries o Support webinar and training event logistics

Executive & Administrative Support (20%) o Manage consultant diaries and coordinate client meetings o Act as first point of contact for client enquiries o Process funding applications and compliance reporting o Support preparation of client proposals and presentations o Handle general office administration to professional standards

Digital & Technology Support (10%) o Maintain and update company website content o Manage social media presence, particularly LinkedIn o Implement and utilise AI tools for operational efficiency o Support system improvements and process documentation

ESSENTIAL REQUIREMENTS

Experience & Skills: o Minimum 3 years business experience in a professional environment o Proven project coordination or support experience with multiple stakeholders o Confident telephone manner for professional client and prospect communications o Strong research and analytical skills - ability to identify and qualify business opportunities o Excellent organisational abilities - managing multiple projects simultaneously o Professional communication skills - representing the company to clients and partners

Technical Competencies: o Advanced MS Office skills (Word, Excel, PowerPoint, Outlook) o CRM system experience (HubSpot, Dynamics, or similar) o Website content management experience o Comfortable with new technology including AI tools and automation o Strong attention to detail - critical for compliance and client work

Personal Qualities: o Self-motivated and proactive - able to work independently when required o Professional attitude - representing a respected consultancy brand o Adaptability - comfortable with varied tasks and changing priorities o Team player - supporting consultants and collaborating effectively o Discretion - handling confidential client and business information

HIGHLY DESIRABLE

Previous experience in B2B business development or sales support Some understanding of international trade, logistics, or compliance (full training provided) Project management qualification or demonstrated experience LinkedIn and social media marketing skills Excellent IT skills

WHAT WE OFFER

Professional Development:

Comprehensive training in international trade and export procedures Exposure to high-value projects and sophisticated business challenges Direct collaboration with experienced consultants and industry experts Potential progression opportunities as the business continues to grow
Working Environment:

Collaborative team culture with experienced professionals Varied and interesting work - no two days the same Professional development support including relevant training and networking
Practical Benefits:

Competitive salary of 30,000 per annum 22 days annual leave plus bank holidays Company pension scheme Office-based role: 37.5 hours per week Free parking and excellent transport links
HOW TO APPLY

This is an excellent opportunity for an experienced professional seeking a challenging, varied role with a respected consultancy, or for someone ready to take the next step in their career after gaining solid foundational experience. You'll gain valuable expertise in international trade while supporting projects that make a real difference to UK businesses' export success.

To apply, please provide: o Detailed CV highlighting relevant experience and achievements o Covering letter explaining your interest and suitability for the role o Contact details for two professional references

Interview process: Initial telephone screening followed by face-to-face interview

Applications to:

david@hooperandco.com

Subject line: B

usiness Operations Coordinator Application

Candidates must be eligible to work in the UK without sponsorship.

We welcome applications from all qualified candidates and are committed to equality of opportunity. Due to the high volume of applications expected, we can only respond to candidates selected for interview. Personal data provided in applications will be processed in accordance with GDPR and our privacy policy, and will only be used for recruitment purposes.

Hooper & Co International Trade Consultancy Ltd is a well-established consultancy serving private sector businesses across the UK and internationally. We pride ourselves on delivering exceptional results for our clients while maintaining the highest professional standards.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

Please explain your interest in this role and highlight relevant experience that makes you suitable. (Minimum 100 words required)
Work Location: In person