Job Description

Business Operations Manager

Who We Are

My Language Connection (MLC) is an award-winning, fast-growing localisation agency headquartered in Glasgow. With a global network of over 1,800 trusted linguists, we provide high-quality translation, interpretation, and localisation services that help our clients break down language barriers and reach new markets. Our passionate core team delivers projects with 99% on-time or early delivery, a reputation we proudly uphold.

About the Role

We're looking for a proactive, detail-driven

Business Operations Manager

to support the senior team while keeping the day-to-day running like clockwork.

This is a varied and hands-on role at the heart of the business. You'll collaborate with our Accounts Team on

payroll, invoicing, and credit control

, liaise with suppliers, manage

financial admin

, and oversee

office operations

-- from diary management and ordering supplies to travel booking and team coordination.

You'll also support

ISO compliance and audit readiness

, and turn

CRM data into clear reports and insights

for the leadership team. You'll work closely with sales and project teams too, so no two days will ever be the same.

We're looking for someone who brings

structure, foresight, and calm confidence

to a fast-paced, growing company. If you thrive on variety, take pride in precision, and love being the person who "makes things happen," we'd love to hear from you.

Key Responsibilities

Finance & Supplier Management

Manage and carryout day-to-day financial operations including invoice processing, credit control, and payroll administration. Liaise with suppliers, translators, and service providers, managing queries and ensuring timely payments. Manage relationships with agency partners such as the HR provider, accountancy firm, and IT support. Complete supplier forms, legal documentation, and maintain accurate records.

Reporting & CRM

Use CRM data to produce operational and performance reports for the senior leadership team. Provide data-driven insights to support project leads and business growth initiatives.

Audits, ISO & Compliance

Support the preparation and delivery of internal audits in line with ISO accreditation. Maintain and implement operational processes and compliance documentation across the business. Review and audit internal operations to ensure ongoing best practice and continuous improvement.

Office & Executive Support

Provide diary and travel management for the CCO, CEO, and wider leadership team. Manage office logistics, including ordering supplies, laptops, and maintaining distribution lists. Draft key documents such as award submissions, internal comms, and HR templates. Implement organisational systems and processes to drive efficiency across the team.

People & HR Coordination

Liaise with the external HR team and support managers with HR-related tasks such as onboarding, appraisals, holiday tracking, and documentation. Oversee the onboarding process for new employees and ensure a consistent and professional experience.

Who We're Looking For

Skills & Attributes

Highly organised with excellent time management and multitasking abilities Detail-oriented with a strong sense of ownership and accountability Agile and adaptable -- thrives in a fast-paced, evolving environment Friendly, professional, and approachable -- a collaborative team player Confident communicator -- comfortable liaising with internal teams, external suppliers, and agency partners Proactive and resourceful -- anticipates needs and solves problems independently Strong written and verbal communication skills

Experience

Minimum of 3 years' proven experience in business operations, office management, or administrative roles. Solid understanding of financial processes including payroll, invoicing, and credit control Experience supporting senior executives with diary and travel coordination Comfortable using CRMs, reporting tools, and maintaining audit/compliance standards (ISO familiarity a plus) Proficient in Microsoft Office and/or Google Workspace Experience coordinating HR processes and liaising with external HR teams

What We Offer

A chance to make the role your own and grow alongside a thriving business A collaborative and supportive team culture Mobile phone and laptop provided The opportunity to play a vital role in shaping the operational backbone of our company Fun, ambitious and achievement-focused work environment

Please Note

We welcome applicants who genuinely meet the criteria outlined above. Due to the volume of applications, we may only be able to respond to those selected for interview.

Ready to join a company that's making a global impact? Apply today and become an integral part of our journey.

DEADLINE FOR APPLICATIONS: 25 JULY 2025

Hybrid working - 3 days in the office, 2 days from home
Job Type: Full-time

Pay: Up to 35,000.00 per year

Benefits:

Company events Company pension On-site parking Referral programme Work from home
Application question(s):

This role requires hands-on experience with financial processes like payroll, invoicing, and credit control. Please briefly describe your experience in these areas, including the systems or tools you've used. Have you previously worked in a role where you supported senior leaders (e.g. diary or travel management)? If so, please give an example of how you helped streamline or improve their day-to-day operations. This position plays a key role in maintaining ISO compliance and supporting internal audits. Do you have any experience with compliance, ISO standards, or audit preparation? If yes, please provide a brief overview. What is it about My Language Connection (MLC) or this role that attracted you to apply?
(We'd love to hear what stood out to you about our business, team, or the opportunity.)

Work Location: Hybrid remote in Glasgow G51 1EA

Application deadline: 25/07/2025
Reference ID: Business Operations Manager