Job Description

Salary: 29,064- 31,537

Grade: G

Contract: Permanent

Hours: Full Time (part time considered for the right candidate)

Location: Scarborough, North Yorkshire

Our team...

The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service. The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to residents.

Role summary...

As a Revenues Officer you will assist in maximising the revenue generated from the accurate billing and collection of Council Tax and Business Rates. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature.


As a Business Rate and Valuation specialist you would also be involved in ensuring the accuracy of the Council Tax and Non-Domestic Rate lists.

Duties and responsibilities...

Effectively manage customer enquiries. These could be face to face, over the telephone or electronically. To understand the legislation, policies and procedures relevant to the service to ensure accurate information is given to customers. Maintain and complete accurate customer records to allow the accurate billing and collection of charges. You will be required to communicate effectively with a wide range of customers and challenge information provided, when appropriate, in a professional manner. Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met. Assist with the discovery of new properties and changes to existing hereditaments to accurate maintain the Council Tax and Non-Domestic Rate lists.

What you will bring...

Experience/Qualifications




Strong customer service experience, with the ability to have difficult conversations and manage customer complaints professionally and appropriately.

Excellent communication skills in all areas, with the ability to remain firm yet empathetic recognising and understanding the feelings and concerns of others.

Highly motivated and not easily discouraged, working within a pressured environment.

A basic knowledge of Council Tax and Business Rates and the role of the Valuation Office.

The ability to understand legislation and guidance, with a commitment to personal learning. To be able to plan, prioritise and organise your workload to meet the needs of the team and ensure all deadlines met. Good computer literacy skills.

What we Offer...

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.



These include:
a local government pension scheme with 18.1% employer contribution

salary sacrifice schemes

employee discount benefits including shopping, supermarkets, gym discounts and more!

travel loans

Health Assured - confidential help and support for your wellbeing

Contact and apply...

For more information please contact joanne.deighton@northyorks.gov.uk (Business Rates & Valuation Manager) or heather.veitch@northyorks.gov.uk (Business Rates & Valuation Team Leader)

Key Dates:

Closing Date: 10 September 2025



Interviews: 19 September 2025

Key Documents:

Job description.pdf



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NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.



North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Business Rates and Valuation Revenues Officer

Salary:

29,064 - 31,537

Posted:

28/08/2025

Closing date:

10/09/2025

Closing time:

23:59