Job Description

About Umbrella:

Our dynamic team at

Umbrella Training, a leading award-winning training provider, specialises in hospitality apprenticeships and commercial training

. Renowned for our outstanding training, we partner with 'Best Places to Work' in some of the most prestigious names in the industry, including renowned 5-star luxury hotels such as Mandarin Oriental, The Dorchester Collection and The Savoy. At Umbrella Training, we're committed to creating outstanding learner experiences that drive success for both our business partners and apprentices.

Umbrella Training is a trailblazer in the hospitality training sector, dedicated to delivering outstanding training with innovation. With a client base firmly rooted in the hospitality industry, our mission is to empower apprentices to surpass their potential and thrive in their careers.

Overview of Role:

As a

Business Relations Executive

within our Commercial team, you'll play a pivotal role in nurturing and expanding our business partnerships. You'll support business administration needs and service deliverables that ensure the seamless delivery of high-quality apprenticeship programs tailored to meet industry and employer demands.

Duties

Report directly to the Business Relations Manager, and support the overall Commercial Team, to achieve the departmental and wider company goals, aims and ambitions. Develop and maintain strong relationships with current and prospective business partners, including luxury hotels and hospitality establishments. Collaborate with the Commercial Team to devise and implement effective sales and marketing strategies to promote our apprenticeship provision. Manage a variety of administration tasks, as directed by the Commercial Team, these may be provided on an ad hoc basis or be daily and weekly tasks that you should take full ownership of after appropriate training. Act of as a port of call for apprenticeship and business-related enquiries, always acting professionally and polite in all forms of communication, including telephone calls, interactive messaging, emails, online platforms and at times face to face meetings and events. Respond to telephone and email enquiries, promptly, politely and in the correct tone of our Umbrella brand and values. Support the achievement of budget targets and maintaining business partner profiles, ensuring alignment with the company's vision and objectives. Drive the successful delivery of apprenticeship programs, working closely with all company departments.

Personal requirements of the role

Ability to travel to London regularly (potentially once per week) Fantastic Communication Skills Personable & Positive Attitude Detail Orientated & Organised IT & Tech Proficient Great Organisational Skills Excellent phone manner Passion for customer service Initiative-taking in nature Passionate about hospitality and learning & development.

What's on offer:

Competitive Salary Opportunity for self-development and growth 24 days annual leave plus bank holidays Hybrid office / work from home flexibility Pension contribution Expenses Health Care scheme Working for one of the leading and most respected learning and training providers in the hospitality industry
Please note 1st stage interviews will take place w/c 6th October

Umbrella Training is committed to safeguarding children, young people, and Vulnerable adults. All appointments are subject to a satisfactory enhanced Criminal Records Bureau disclosure.

Job Types: Full-time, Apprenticeship

Pay: From 27,000.00 per year

Work Location: Hybrid remote in Chatham ME4 4QZ