Job Description

Permanent, Full Time (37 hours per week)

The role of the Business Resilience manager is a key role for Stockport Homes Group (SHG) and will take strategic responsibility for the organisations resilience and response to an unexpected business or service delivery event, while continuing to operate at an acceptable level outside of normal conditions and covers how it will recover to a 'steady state' afterwards.


The post holder will ensure that SHG plans link into the wider Civil Contingency plan, owned by the Council. The post holder will also ensure SHG's plans are aligned to (and tested against) the GMRU (Greater Manchester Resilience Unit) strategy 2020-2030, as well as meeting all principles of GM Prepared guidance.


Within SHG there are multiple 24/7/365 services provided, many of which offer an 'Emergency Response' out of normal working hours via the CCTV Control Room. As 'critical services' it is essential they have alternative work locations from which they can deliver continuity of service, in the event of a disaster. The role will take ownership over this aspect of SHG's OOH services, oversee operations in the CCTV Control Room overall, and they will work alongside relevant colleagues to co-ordinate an effective and streamlined OOH service.


The role can only be delivered by working and engaging with senior level stakeholders within the Police, Council, GM organisations and the successful candidate will have proven experience to advocating at for organisations at a senior level.


The postholder needs to be able to translate strategic responsibility into operational policy and procedure and have excellent communication skills, both verbal and written, including report writing and the ability to collaborate within different teams at SHG.

The postholder will:

Lead, motivate, empower and facilitate a large complement of staff in a challenging environment to continually develop to enable them to deliver services to support SHG's objectives and customers' needs. Have experience in designing, evolving and embedding a robust resilience framework that includes third-party risk management. Have experience in developing, implementing, and maintaining business continuity plans, disaster recovery plans and other resilience-focused strategies. Have experience in collaborating with Departments to evolve existing resilience and embed a culture of resilience throughout the organisation Have experience in conducting simulations and tabletop exercises to test the effectiveness of resilience plans and identify areas for improvement. Have experience in leading or supporting a multi-disciplinary response to incidents, ensuring a coordinated and effective recovery. Ensuring that employees are aware of resilience plans and procedures, and providing training on relevant topics Monitor, analyse and report on performance across the teams to support continual improvement. Work with key stakeholders at Stockport Council to ensure SHG's plans are integrated and aligned to the Civil Contingency Plans for the Borough Represent SHG at all planning and strategy meetings, such as the Stockport Local Resilience Forum and Greater Manchester Resilience Unit events.

Our Ideal candidate will have :

Strong leadership skills and an ability to offer direction and guidance to managers and teams across SHG, to help them reach their maximum potential. Ability to motivate and empower operational teams and building a collaborative environment across SHG Strong analytical and problem-solving skills. Experience of implementing continuous improvement in any sector Excellent communication and interpersonal skills. Experience with business continuity management (BCM) and disaster recovery. Knowledge of risk management principles. Ability to work independently and as part of a team. Confidence to challenge existing working practices and influence a change in culture. Thriving on working in a pressured environment, being resilient and energetic - able to see the opportunity in challenge. Ability to work flexibly and with agility in terms of responding to situations. Willingness to work different hours to support the needs of the service Ability to identify learning, champion change and hold others to account
Have evidence of continuous professional development and/or educational qualification in this field Have knowledge of the Social Housing Sector and how emergency preparedness fits into the overall management responsibility of a Social Housing Landlord Have specialist knowledge and experience in dealing with CCTV monitoring major incidents, in a complex environment, involving large numbers of staff and members of the public An understanding of how IT systems and infrastructure can impact on resilience planning

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.


This role will be on Stockport Homes Limited terms and conditions.


The successful applicant's appointment will be subject to satisfactory clearance by Disclosure Scotland and satisfactory enhanced employment references going back 5 years and will be required to obtain and SIA licence which will be funded by SHG.


We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.


If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.


Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.


We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 14th September 2025

Interview Date: 23rd September 2025

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.


We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.


As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.


All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty

- Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight

- SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership

- Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.


SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.