Job Description

Overview

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a

Business Support Administrator

to join our team in Hamilton who will drive sales and order winning activities by actively promoting Portakabin products and services.

As a

Business Support Administrator

you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services.

Responsibilities

Execute all commercial administrative activities accurately and efficiently.

Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins.

Identify and resolve issues promptly, escalating where necessary to improve processes and share learning.

Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities.

Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details.

Collaborate with customers and internal teams to expedite collection of outstanding customer payments.

Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels.

Quotations are prepared and collated accurately and followed up with customers on time.

Customer enquiries are responded to promptly within agreed SLA timelines.

Customer information is maintained up-to-date and accurate in internal systems.

Stock records are kept accurate and regularly updated.

Structured business development campaigns are conducted to meet order targets.

Support onboarding and provide on-the-job training for new team members as required.

Requirements

Administrative experience in a customer service environment.

Experience in a target driven environment.

Experience of business development activities e.g. fostering positive stakeholder relationships

Minimum GCSE or Equivalent level of education including Maths and English.

Competent in using Microsoft packages including MS Excel, Word and PowerPoint.

Working knowledge of SAP (or similar systems)

Skills: Strong organisation, communication and problem solving

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Free parking Life insurance Sick pay
Work Location: In person