Job Description

A bit about the role

The purpose of this role is to support internal and external stakeholders; you will form the hub of the business supporting customers, suppliers and colleagues alike. This role provides vital administrative and operational support to ensure the smooth running of day-to-day activities. Your contribution will help maintain efficient workflows and support the wider team's success in the fast-paced environment of Propensio. Every day brings a new challenge!

A bit about you

You are a highly organised and detail-oriented individual with a strong background in administrative support, ideally within a finance or professional services environment. With excellent communication skills and a proactive approach, you thrive in fast-paced settings and are confident managing multiple tasks and priorities with accuracy and efficiency. You demonstrate strong attention to detail, excellent time management skills, and the ability to manage a varied workload in a fast-paced environment.

You have a natural ability to build strong working relationships across teams and with external stakeholders. Your problem-solving mindset and commitment to high standards ensure you consistently deliver reliable support that contributes to operational efficiency and business success.

Proficiency in Microsoft Office Suite, strong data management skills, and a keen eye for process improvement are all part of your toolkit. Above all, you are adaptable, resourceful, and take pride in playing a key role in helping the wider team achieve its goals.

What we offer...

An annual salary of 24-26k (DOE) for 35-hour week (between the hours of 9-6, Mon-Fri) 25-days annual leave entitlement, plus bank holidays Extra day holiday for each full year worked (up to 5 extra days) Free onsite parking An employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names. Salary sacrifice scheme Professional memberships subscriptions where appropriate to the role and the business 4 x salary life assurance cover Scottish Widows workplace Pension contribution

Responsibilities

Reconciliation of customer direct debit and ad-hoc payments New supplier onboarding- reviewing new supplier requests ensuring all due diligence requirements are met Supplier Reviews - reviewing existing suppliers on an interim basis to ensure all due diligence requirements are still being followed, identifying and actioning any changes Supporting / Implementing commercial changes - creating and issuing new commercial terms to suppliers for signature and applying new terms to the core systems Controlling creation of new campaigns Processing of customer postal documents Completing partial settlement requests and identifying potential settlements Inbound and outbound calls support to the wider customer facing team; including general queries and taking customer payments Processing customer writes offs, settlement quotes and other admin duties. Monthly processing and checking of supplier commission payments Daily direct debit processing Liaising with the IT department / management, providing assistance during the testing of new procedures/processes (Vienna) Maintain professional and respectful communication with customers and suppliers Support to wider business support team for complaints, supplier service and sales Creation and maintenance of supplier user log ons Processing of DSARs Providing account management support to suppliers

Requirements

Educated to GCSE level (or equivalent) in both Maths and English. Excellent organisation skills with the ability to prioritise workloads Time management Ability to work both as part of a team and independently if required IT Proficiency - Competency in using Microsoft Office Suite (Word, Excel, Outlook) and other relevant software Excellent written and verbal communication skills for interacting with colleagues, stakeholders, and the public. Flexibility - some tasks can be presented with very short notice so the ability to adapt to changing priorities and handle unexpected situations is important. Attention to Detail - accuracy in data entry, document preparation, and record-keeping. Problem-Solving - the ability to identify and resolve routine issues, sometimes with limited information Confidentiality - customer and supplier data
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Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Sick pay
Ability to commute/relocate:

Rotherham S63 7ER: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 1 year (required) Customer service: 1 year (preferred)
Work Location: In person