Job Description

Responsible to:

Office Manager

Responsible for:

Providing administrative support to the Wokingham and Reading offices.

Job summary:

Good PC and keyboard skills. Exceptional communication and customer service skills. Highly organised and ability to multitask and reprioritise as required. Work as part of a team supporting the business as required

The Role

This is a 2 x fulltime job share role to be based between both the

Wokingham and Reading offices*
Full-time - 37.5 hours per week

Main Functions and Responsibilities

Provide the Wokingham office with reception cover as and when required. Greet all clients attending the Wokingham office in a professional and welcoming manner. Open the post and date stamp as per instructions for both Wokingham and Reading. Scan all incoming post (via the post office or hand delivered) to the correct department/person following instructions given. Monitor the reception mailbox and deal with enquiries as appropriate. Deal with client requests and enquiries as required. Maintain a 'Reception Process Manual' which documents all tasks undertaken. Maintain the meeting room booking system and ensure that all meeting rooms are presentable and ready for occupation. Ensure that adequate stocks of stationery are maintained. Order stationery for both Wokingham and Reading offices when required using the supplier's website. Undertake photocopying and scanning as required in both Wokingham and Reading office. Accept deliveries and distribute as necessary. Ensure that adequate stocks of beverages are maintained, in both Wokingham and Reading office. Prepare the post at the end of each day for collection by the post office in Wokingham. When in the Reading office ensure the post is taken to the post office. Take new Wills, LPAs, GOPs and Deeds and record on the system, store in the relevant place. Respond to requests for documentation copies or originals and update the system to ensure records are maintained. Provide back-office support for both the Wokingham and Reading office. Assist with the maintenance of stored data. Always maintain client confidentiality. Undertake other or new administrative and/or reception tasks that may from time to time be reasonably required.

Requirements and Skills

Previous experience in a client/customer services role is essential. Excellent communication skills along with active listening. Good PC and keyboard skills. Client focus and adaptability. Excellent attention to detail. Highly organised and ability to multitask and reprioritise as required. Ability to work independently and as part of a team. Able to work in both Wokingham and Reading on a flexible basis.
This is a fantastic opportunity to join a growing Firm that offers a competitive salary and benefits package as well as ongoing career progression opportunities.

If you have the relevant experience and are interested in applying, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Free flu jabs Life insurance Private medical insurance Referral programme Sick pay
Application question(s):

Are you able to travel regularly between both the Wokingham and Reading offices?
Experience:

Customer service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person