Job Description

Details

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Reference number

433927

Salary

24,312
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Other

Contract type

Apprenticeship

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Manchester

About the job

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Job summary

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

18-month fixed term contract

Closing date:

27 October 2025

Assessment centre dates:

03 and 04 December 2025


Make a difference, join our team.


The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.


Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

Job description

The role:

This role is part of the Shared Service team in Manchester. You will help different parts of the organisation by doing important admin tasks that keep things running smoothly.


Your day-to-day work will include:

handling letters and emails, making sure they are stored properly and kept private responding to requests from colleagues and deciding what action to take or who to pass it to keeping accurate records using our computer system talking to people by phone and email in a clear and friendly way managing requests for clinical advice, making sure they're sent to the right people and followed up helping check the quality of clinical advice before it's used you'll also support the wider team by joining in with projects, events, and training.

We will help you learn new skills and grow in confidence as you work. At the end of the programme, you'll have a recognised qualification and the skills to take the next step in your career.

Person specification

The successful applicant will have:

Good standard of verbal and written communication Good team-working/interpersonal Skills Ability to meet targets and deadlines IT literacy (Word, Excel, or Similar Software) A levels/level 3 qualification or equivalent experience

Benefits

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Alongside your salary of 24,312, Parliamentary and Health Service Ombudsman contributes 7,043 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Benefits:

Civil Service Pension scheme 32.5 days annual leave hybrid working, 60 percent office based flexible working access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors comprehensive learning and development programme employee discount scheme across hundreds of retailers bicycle loan scheme season ticket loan gym membership subsidy paid for professional memberships eye test reimbursement.

Things you need to know

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Selection process details

Inclusion & Wellbeing

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background disabled LGBTQ.

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.


Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels providing wellbeing support and opportunities for personal and professional development for all colleagues creating spaces for connection and engagement through our employee network groups and social clubs part of the disability confident scheme providing reasonable adjustments engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Natalie Moore Email : Natalie.Moore@ombudsman.org.uk
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Recruitment team

* Email : recruitment@ombudsman.org.uk