Job Description

About the role

Are you passionate about making a real difference in the lives of individuals with physical disabilities?


We are seeking an aspiring or experienced dedicated professional to work with both adults and children, providing administrative support to our teams.


The primary objective of this role is to deliver confidential administrative assistance to the manager and team, utilizing relevant systems, protocols, and resources. This involves promptly addressing telephone and email inquiries and upholding high standards of customer service while adhering to the policies and values of West Northamptonshire Council. Additionally, the role entails meeting reporting deadlines.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost.

It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

What will you be doing?

Your core responsibility involves maintaining and enhancing both electronic and paper-based record systems to ensure robust support for the business operations. Also, you will oversee the coordination of resource stocks and office supplies, aiming to optimise service operations while minimising wastage through the adept use of electronic ordering and payment platforms.


You will serve as the frontline for reception duties, handling telephone and email inquiries in alignment with the Company's customer service standards. Play a pivotal role in building strong rapport with internal and external stakeholders, including managers, colleagues, customers, and carers. Your communication style should consistently reflect clarity and politeness.


Furthermore, your role extends to providing comprehensive administrative support to managers and colleagues within your team, encompassing tasks such as responding to inquiries, managing diaries, and executing assigned duties diligently. Active engagement in staff meetings, team activities, supervision sessions, appraisals, and training programs are expected!


Based at Olympus House, NN3.


Working Mon-Fri, 37 hours per week.




About you

You're the type who thrives on keeping things organised and running smoothly. You're comfortable juggling different tasks and can handle them with ease. Your friendly demeanour makes you a natural at reception duties and interacting with people both in person and over the phone.


Building strong relationships comes naturally to you, whether it's with colleagues, managers, or customers. You're tech-savvy enough to navigate software tools like MS Word and Excel efficiently. Plus, you're proactive about staying on top of deadlines and ensuring that everything gets done on time. You're a team player who's always ready to pitch in and help out wherever needed! And above all, you're committed to providing excellent service.


This demands a proficient and timely utilisation of MS Word, MS Excel, and other relevant software tools.


About us

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.


Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: https://youtu.be/lV0EfeUF4aU


At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.


When potential is unlocked, talent thrives.


Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the in another format or language, please contact: Careers@westnorthants.gov.uk

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.