Job Description

About the Role

We're looking for a professional, organised, and friendly Hwb Officer to join our Planning team. You'll be the first point of contact for members of the public, councillors, and internal teams--helping resolve queries efficiently and providing outstanding customer support.

This role is vital in ensuring the Planning department delivers a helpful and accessible service.

Key Responsibilities

Act as a friendly first point of contact for public enquiries, complaints, and service information Resolve around 80% of issues at the first point of contact via email, phone, or in person Provide support with online forms and advice on planning-related matters Log and manage enquiries using Council systems Coordinate with other departments to deliver excellent service Carry out general administrative duties and update online content

Working Arrangements

Full-time, 37 hours/week Office-based during training Hybrid working after training (2-3 days/week in office)

What You'll Need

Essential:

GCSE-level education or equivalent Strong communication skills in both English and Welsh (spoken and written) -- or willingness to learn Welsh Experience in a customer-facing role (in-person or phone-based) Confident using Microsoft 365 (Word, Excel, Outlook) Ability to work independently and as part of a team Reliable, organised, and able to prioritise tasks under pressure

Desirable:

Customer service qualification or formal training Experience working in a busy, high-demand environment Great attention to detail and accuracy

Why Join Us?

Full training provided on the role Supportive team environment Flexible hybrid working after training Opportunity for contract extension Work that makes a difference in your local community

Welsh Language

Welsh language skills are preferred for this role. However, if you're not yet fluent, don't worry -- training can be provided.

How to Apply

Take the next step in your career! Apply today and become part of a team dedicated to helping others find their homes. Click the 'Apply Now' button to submit your application. Or alternatively, send the below listed documents to adarsh.thomas@centurionstaunch.co.uk to be fast tracked for the role:

Updated CV. License/ Photo ID Right to Work. 3 year References

Additional Information:

Privacy Assurance:

We take your privacy seriously and are committed to protecting your personal data. All data provided during the application process will be handled in strict compliance with GDPR regulations. This includes securely storing and processing your personal details solely for recruitment purposes. By submitting your application, you consent to the use of your data for the purpose of assessing your suitability for the position. We will not share your information with third parties without your consent unless required by law. For more information on how we protect and process your personal data.

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 2 months

Pay: 12.84 per hour

Expected hours: 37 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Expected start date: 02/06/2025