Job Description

Business Support Co-ordinator

Permanent x2

Grade 4 - 34,434 - 41,771

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Roles Available:

1 x Executive Support 1 x Street Scene
Are you passionate about driving service improvement, supporting governance and compliance, and enabling performance excellence? Do you thrive in a collaborative environment where your coordination skills make a real impact? If so, we'd love to hear from you.

About the Roles

As a Business Support Coordinator, you'll play a key role in supporting and coordinating activities across three core areas:

Governance & Compliance

- providing advice and support for political governance, Freedom of Information (FOI), and Subject Access Requests

Complaints & Service Improvement

- investigating and coordinating responses to complaints, Ombudsman enquiries, and customer feedback

Business Planning & Performance

- supporting council-wide planning and performance monitoring to evidence progress and drive improvement
You'll work closely with frontline managers and corporate colleagues in policy, finance, and programme teams to ensure joined-up delivery and continuous improvement.

Role 1: Business Support Coordinator -

Executive Support

This role is central to enabling the Executive Leadership Team to operate effectively and efficiently. You'll be the linchpin for coordination, planning, and governance activities, supporting high-level decision-making and strategic initiatives.

Key Responsibilities:

Coordinate and support Council Questions, Cabinet coordination, and committee processes Lead on audit action tracking and ethical governance compliance Administer Spend Control Board activities and liaise with Divisional Business Support Managers Support staff engagement initiatives including bulletins, events, and surveys Maintain Directorate email groups and contribute to performance reporting and analysis Provide support for DMT recruitment and onboarding processes Collaborate on strategic projects and initiatives with the Business Support Manager and Head of Service

Ideal Candidate:

Experienced in governance, compliance, and performance coordination Skilled in stakeholder engagement and relationship management Proactive, organised, and confident in managing competing priorities Comfortable working with senior leadership and handling sensitive information Able to analyse data and produce clear, actionable insights

Role 2: Business Support Coordinator -

Street Scene

This role is hands-on and operational, supporting frontline services and service managers across Street Scene. You'll lead on coordination, data tracking, and service improvement.

Key Responsibilities:

Manage complaint tracking and address recurring service issues Lead special projects such as bin rollouts, Bartec implementation, and training coordination across Street Cleaning, Fleet, and Grounds Maintenance Oversee data collection and reporting for HR, finance, and external partners Support diary management for the Head of Service and approve timesheets Coordinate recruitment (agency and permanent), Oracle and SLAM forms, and IT equipment ordering Track bin-related issues and stores, including clinical waste oversight Maintain personal development plans, return-to-work processes, and payroll coordination Manage Oracle structure updates and RB1 forms

Ideal Candidate:

Experienced in operational coordination and service delivery Skilled in managing data, tracking issues, and supporting frontline teams Organised, proactive, and confident working across multiple service areas Able to lead projects and support continuous improvement initiatives

What We're Looking For

We're seeking individuals who:


Have experience supporting governance, complaints, and performance in large or complex organisations Can analyse information and produce clear, actionable reports Understand the challenges facing local government and the policy landscape Are proactive, organised, and able to manage competing priorities Communicate effectively with diverse stakeholders Are confident using IT systems relevant to performance management Hold an A-Level/NVQ Level 3 qualification or equivalent experience

What We Offer

A supportive and inclusive team environment Opportunities for professional development and career progression Flexible working arrangements The chance to contribute to meaningful public service delivery
For any informal enquires please contact: Resourcing@birmingham.gov.uk

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.


We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.


We welcome applications from people with caring responsibilities and flexible working options will be considered.


Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.


and Person Specification