Job Description

In this role you will be a key member of our Business Support Unit, working against our pillars of expertise as we deliver the Damar Difference in outstanding customer experience. This role is key in helping us create and drive through our ambitious goal for the Business Support Unit to be front and centre of our offer, working across the whole business to manage, drive and enhance the experience of colleagues, customers, and students.

The contents of this job description are not exhaustive. You may also be asked to perform other related duties relevant to the level of your role to meet the ongoing needs of our business.

Key responsibilities:

General office administration/enquiries duties delivered with a high level of quality and in line with office procedures including dealing with inbound customer calls Co-ordinate with external stakeholders on apprenticeship registrations, assessments, learning materials and memberships Have a good working knowledge of our internal systems to ensure our data is correct and up to date Work closely with other departments to assist with a wide range of activity and tasks Proactive relationship building with all departments, offering support complimentary to the colleague, customer, and student journey Work with other members of the support unit to ensure high quality outputs and that a professional service delivery is always maintained Supporting ad hoc project work as and when the need arises

Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) particularly using Excel for data entry and analysis Brilliant communication skills Excellent time management skills Good experience of building relationships

Knowledge and qualifications:

5 good GCSEs (grade 4 or above) or equivalent, including English and maths Work/office experience

Personal attributes and behaviours:

Professional approach Flexible outlook with the ability to work around changing business needs Team player Positive can-do attitude Honesty Integrity Trustworthiness

Additional requirements:

To comply with the requirements of our Employee Handbook and policy documents To promote the equality of opportunity within our organisation To demonstrate commitment to safeguarding and promoting the welfare of all students An enhanced Disclosure and Barring Service (DBS) check is a requirement of all roles at Damar that may include sole supervision of young people or vulnerable adults
Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Ability to commute/relocate:

Manchester M1 2HY: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Business Support Coordinator
Expected start date: 08/09/2025