Job Description

Overview

The Business Support Manager will be responsible for managing the administration, customer service and logistics functions of the business. This is a varied role, overseeing a small team and taking a hands-on approach to ensure the efficient daily operations of the areas and offering a wider support to the company's leadership team. The position requires the management of a large logistics budget and the need to meet weekly Key Performance Indicators, to drive business performance

Responsibilities

Ensuring an excellent customer experience for all our internal and external stakeholders Providing effective line management, support and guidance to the administration, logistics and customer service team members Overseeing tasks related to reporting and analysing data, procurement and effective inventory management. Manage and encourage the development of team members providing individual growth opportunities wherever possible Act as a central point across departments to ensure the administrative requirements of all departments are supported Support the wider team to ensure invoicing, orders and management of stock is completed accurately and on time. Ensure effective communication with customers, third party logistics providers and distribution centres Represent the business in supplier and partner meetings, negotiation of logistics contracts and ensuring high levels of service from third-party providers Manage warehouse product stock levels and work closely with production team to ensure stock availability Daily monitoring of stock levels and advising production of changes as required Reviewing market data and creating associated reports and presentations Oversee day to day management of the office environment, ensuring it is well organised, efficient and supportive of team productivity. Identify and implement process improvements across administrative, stock and distribution workflows to improve efficiency and reduce cost. Weekly review of production data within ERP system, reviewing outputs and auditing the data submitted by production. Development and monitoring of EDI system integration with our ERP system. Ensure compliance with company policies and regulatory requirements, particularly around food safety, health and safety, and data handling. Performing other general office management duties as required

Requirements

Proven experience in an administrative or business support role. Excellent phone etiquette and interpersonal communication skills. Demonstrated ability to manage teams effectively and supervise staff members. Exceptional organisational skills with a keen attention to detail. Ability to multitask and prioritise workload efficiently in a fast-paced environment. Familiarity with clerical duties such as filing, data entry, and document management.
If you are an enthusiastic professional looking to make a significant impact within our organisation, we encourage you to apply for the position of Business Support Manager.

Job Types: Full-time, Permanent

Pay: 33,000.00-40,000.00 per year

Benefits:

Casual dress Company pension Free parking Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 16/06/2025
Reference ID: Business Support Manager
Expected start date: 23/06/2025