Job Description

Full Time

- 37 hours Fixed Term -12 months

Location:

City Hall

Join Our Team at Bristol City Council - Business Support Officer Opportunity

At Bristol City Council, our Business Support Service is the backbone of efficient public service delivery. We're proud of our dedicated network of support staff who work behind the scenes to ensure our services run smoothly for the people of Bristol.



Our 15 dynamic teams provide essential support across a wide range of services - from finance, accounts payable, estates management, revenues and benefits, parks and open spaces, to public health, social care, highways, and more. We're committed to fostering a workplace where everyone is treated fairly, with dignity, and where differences are valued.



We would like to welcome two

Business Support Officers

- who shares our values, bring a positive, can-do attitude, and isn't afraid to try new things. In this role, you'll be part of a centralised service supporting multiple departments across the council, working collaboratively to help us achieve shared goals. You will model and promote our organisational values and behaviours

About the Roles:

Finance Team 3

Provide financial support throughout the council by using Unit4 ERP to ensure payments are processed accurately and promptly. Responsibilities include:
registering and processing large volumes of invoices promoting financial regulations, offering guidance and support to both internal and external customers handling urgent payment requests responding to queries received in shared inboxes

You'll manage a varied workload, often working independently and taking ownership of your tasks. Creativity and problem-solving are key, as you'll help shape efficient ways of working. Strong communication skills and confidence using Microsoft tools (including shared calendars) are essential, along with a willingness to learn and grow.

Business Support Team 2

Provide support to a range of housing-related services

.

Responsibilities include:
managing shared inboxes coordinating tenancy activities and assisting with residents' requests handling sensitive cases collaborating with internal teams using digital systems to track and manage work

Why Join Us?

The Administration and Business Support Service offer:
A central Bristol location A supportive and inclusive work environment Access to our Talent Management Scheme to develop your skills and career A flexible, committed team with opportunities to connect across the organisation

If you're ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we'd love to hear from you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our role's hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.



Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey, please select the apply button below.



To be shortlisted for interview you will need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held week commencing 17th November 2025

For further information please contact:

Finance Team 3: Team Leader Redley Bullock by email

Redley.bullock@bristol.gov.uk

Business Support Team 2: Hannah Collard by email

Hannah.collard@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.



The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.